TABATHA DYKES
Savannah,GA
Summary
I am a dynamic leader and communicator with proven problem-solving and multitasking abilities. My keen attention to detail, engaging personality, and strong empathy significantly boost team performance and elevate customer relationships. With a solid foundation in customer service and time management, I thrive in troubleshooting challenges and delivering clear, impactful communication. I am passionate about using my skills to drive the company's success and make a meaningful difference.
Overview
23
23
years of professional experience
4
4
Certification
Work History
Canvasser Team Lead
The Outreach Team
08.2024 - 11.2024
- Led a team of four, successfully meeting campaign targets through effective planning and improved efficiency, while resolving conflicts.
- Boosted a positive team environment by promoting open communication and shared decision-making.
- Met daily with community members to educate them about the campaign's purpose throughout the election period.
Sewing Machine Mechanic/Operator
GCI
03.2020 - 01.2023
- Monitored sewing equipment settings, fulfilling set production goals.
- Diagnosed and repaired mechanical issues, minimizing downtime and enhancing efficiency
- Maintained detailed records of machine performance, driving significant process improvements
- Collaborated with management team to improve overall output quality
- Measured and dismantled machines and equipment to inspect parts to gain access to problem areas and to detect wear and misalignment.
Dump Truck Driver
McClendon Enterprises Inc
12.2013 - 05.2018
- Delivered aggregates to various locations, achieving safe transport and on-time delivery.
- Conducted detailed inspections before and after trips, in accordance with DOT safety standards and company protocol.
- Worked independently on a daily basis
- Accurately logged details of load weights, distances traveled, and fuel consumption.
General manager
Krystal's
09.2008 - 03.2011
- Oversaw restaurant operations, optimizing team coordination
- Engaged actively in customer relations, improving service satisfaction and relations
- Managed budget, employee reviews, training, and schedules.
Call Center Representative
West Teleservices Corporation
03.2002 - 11.2006
- Provided detailed product information, addressing customer questions and concerns effectively
- Consistently maintained service quality targets, contributing to improved customer satisfaction rates
- Provided empathetic customer support, effectively de-escalating tense situations
- Mentored new team members, facilitating their smooth integration into the department
Education
Certificate - Customer Services
Oxford Home Study College
01.2025
Certificate - Business and Customer Service Technology
North Georgia Technical
10.2022
GED -
Ogeechee Technical College
02.1998
Skills
- Detail Oriented
- Empathy
- Verbal and Written Communication Skills
- Patience
- Time Management
- Multitasking
- Problem Solving
Certification
- First Aid/CPR
- Osha-10
- Osha-30
Timeline
Canvasser Team Lead
The Outreach Team
08.2024 - 11.2024
Sewing Machine Mechanic/Operator
GCI
03.2020 - 01.2023
Dump Truck Driver
McClendon Enterprises Inc
12.2013 - 05.2018
General manager
Krystal's
09.2008 - 03.2011
Call Center Representative
West Teleservices Corporation
03.2002 - 11.2006
Certificate - Business and Customer Service Technology
North Georgia Technical
GED -
Ogeechee Technical College
- First Aid/CPR
- Osha-10
- Osha-30
Certificate - Customer Services
Oxford Home Study College
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