Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Server
Oma Hou's
Coeburn, VA
03.2025 - 05.2025
Prepared and served a variety of beverages, ensuring quality and consistency for customer satisfaction.
Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Assisted in managing inventory levels, tracking supplies, and placing orders as needed.
Engaged with customers to provide recommendations, enhancing their overall dining experience.
Developed knowledge of cocktail recipes and techniques to improve drink presentation and flavor profiles.
Collaborated with kitchen staff to coordinate timely service of food and drinks during peak hours.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Store Attendant
Top Stop Convenience Store
02.2023 - 04.2023
Executed cash register management and balancing tasks, ensuring precise cash handling and reporting.
Organized and replenished merchandise displays to enhance customer shopping experience.
Oversaw comprehensive opening and closing protocols to enhance operational efficiency. Managed procedural adherence for opening and closing phases to optimize workflow. Coordinated with team members to implement effective opening and closing strategies.
Managed customer interactions to ensure a positive experience and foster long-term relationships.
Conducted regular inspections and coordinated cleaning activities to ensure a pristine shopping environment.
Managed customer interactions by answering questions and providing solutions to improve service quality.
Food Expediter & Server
Wingers Roadhouse Grill Restaurant
09.2022 - 02.2023
Greeting customers and maintaining a friendly demeanor throughout their experience
Taking food and beverage orders
Recommending appetizers, meals, and drinks from the restaurant bar
Taking special note of food allergies or preferences, and communicating that clearly to kitchen staff
Managed billing processes, providing detailed explanations to clients. Oversaw payment collection efforts, enhancing customer engagement and trust.
Conducted regular assessments and discarded expired ingredients and condiments to uphold hygiene and compliance regulations.
Ensured optimal dining experiences by meticulously preparing tables with a focus on cleanliness and order.
Handled problems and complaints while fostering a positive and constructive environment.
Web Designer & Logo Design
Wirehound Networks & Software Company
03.2022 - 09.2022
Assisted in developing websites using HTML5, CSS, and JavaScript. Supported programming tasks with various programming languages. Contributed to front-end development projects using industry-standard technologies.
Executed the design of 2D and 3D animated logos and advertisements, incorporating marketing elements to effectively capture audience attention.
Utilized advanced problem-solving techniques and creative strategies to address client needs and enhance satisfaction.
Generated innovative graphic designs that elevated brand identity. Delivered compelling visual content that increased audience engagement. Achieved project objectives through effective collaboration and creative problem-solving.
Sales Expert
Wireless Advocates Phone Sales & Activation
07.2021 - 03.2022
Identified and acquired phone sales leads to enhance sales pipeline.
Conducted strategic outbound calls via regional call centers to foster client relationships.
Engaged with new customers to foster long-term partnerships and improve service delivery.
Monitored and optimized performance to consistently attain minimum standards for quote calls and sales quotas.
Analyzed client interactions and implemented targeted approaches to maximize revenue potential from current accounts.
Education
Diploma -
South Sevier High School
08-2020
Skills
Adobe Dreamweaver
CSS
Adobe Photoshop
Web Development
Web Design
HTML5
Adobe Illustrator
Strong multitasking
Customer service
Team player attitude
Patience and tolerance
Engaging personality
Responsible alcohol service
Payment processing
Handling difficult customers
Alcohol awareness
Food service
New hire training
Creative mixology
Able to stand 8 hours
Anticipating guest needs
Point of sale systems
Beer and wine recommendations
Hospitality and accommodation
Fast learner
Graphic Design
Photography
Adobe Premiere
Skilled in Microsoft Word document creation
Advanced Microsoft Excel proficiency
Proficient in computer applications
User Experience (UX)
Data entry
Critical thinking
Call center experience
Computer proficiency
Sales expertise
Accomplishments
Supervised team of 6 staff members.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Trained and mentored multiple employees.
Certification
(STAP) License - March 2025 through March 2028
Interests
Crafting and DIY Projects
I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Drawing and Painting
Photography
Coding and Programming
Web Development and Design
Growing herbs, vegetables, or fruits in home gardens
Offering time and support to shelters for the homeless, women, and animals