Tabatha Oliva
Phoenix,AZ
Summary
Dynamic Account Manager with a proven track record at Farmers Insurance - The Besse Agency, excelling in client relationship management and contract negotiation. Expert in converting leads and fostering customer loyalty, significantly expanding client base. Skilled in campaign execution and complaint management, adept at mentoring teams for peak performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager, Agent
Farmers Insurance - The Besse Agency
10.2018 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Consulted with businesses to supply accurate product and service information.
Manager/Bartender
Manuels Mexican Restaurant
03.2011 - 10.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
Homeschooled
Phoenix, AZ06-2007
Skills
- Campaign execution
- Preparing contracts
- Converting leads
- Customer training
- Complaint Management
- Schedule Management
- Account Management
- Report Writing
- Contract Negotiation
- Customer Service
- Account Servicing
- Client Relationship Management
- Vendor Relations
Certification
Licensed Insurance Agent - Property & Casualty Since 2018
Timeline
Account Manager, Agent
Farmers Insurance - The Besse Agency
10.2018 - Current
Manager/Bartender
Manuels Mexican Restaurant
03.2011 - 10.2024
GED -
Homeschooled
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