Tabatha Turner
Broken Arrow
Summary
Professional with strong background in training and development, adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and leveraging technology to enhance learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance. My goal is to bring people together through training and collaboration.
Overview
12
12
years of professional experience
Work History
Education Quality and Training Specialist
Department of Veterans Affairs
Muskogee, OK
10.2020 - Current
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with ever changing policies and evolving organizational needs.
- Trained and mentored new personnel hired to fulfill various roles.
- Reviewed complex claims and laws to ensure quality for over 500 employees.
- Reduced errors in claims by conducting thorough quality assurance checks.
Senior Veterans Claim Examiner
Department of Veterans Affairs
Muskogee, OK
08.2018 - 10.2020
- Provided comprehensive instructions for new hires and existing employees on complex laws, procedures, and software applications related to claims examination.
- Communicated effectively through verbal and written discussion between lower level and higher level employees for faster decision-making on complex cases.
- Ensured compliance with federal law by conducting audits of claim files and documentation.
- Conducted thorough investigations into complex claims, gathering detailed evidence to reach fair and lawful conclusions.
Veterans Claim Examiner (Processing)
Department of Veterans Affairs
Muskogee, OK
11.2014 - 08.2018
- Improved customer satisfaction by providing timely and accurate claims processing.
- Reviewed and input complex information to come to a lawful decision for claimaints
- Specialized in On-the-Job training programs and extremely complex flight school claims.
- Met all goals in both production and quality.
Veterans Claims Examiner (Technician)
Department of Veterans Affairs
Muskogee, OK
10.2012 - 10.2014
- Answered telephone calls promptly from the nations service members, family members, and active duty military personnel.
- Handled sensitive information with discretion, ensuring confidentiality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed extremely high call volume, consistently maintaining a professional demeanor and prioritizing claimants needs.
Education
Bachelor of Arts - Sociology
Northeastern State University
Tahlequah, OKSkills
- Training program development
- Training program design
- Training evaluation
- Virtual training
- Blended learning
- New hire on-boarding
- Coaching and mentoring
- Verbal and written communication
- Relationship building
Timeline
Education Quality and Training Specialist
Department of Veterans Affairs
10.2020 - Current
Senior Veterans Claim Examiner
Department of Veterans Affairs
08.2018 - 10.2020
Veterans Claim Examiner (Processing)
Department of Veterans Affairs
11.2014 - 08.2018
Veterans Claims Examiner (Technician)
Department of Veterans Affairs
10.2012 - 10.2014
Bachelor of Arts - Sociology
Northeastern State University
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