TABATHA WRICKS
Houston
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Ensuring seamless operations and high customer satisfaction.
Overview
26
26
years of professional experience
Work History
INFORMATION TECHNOLOGY SPECIALIST I
California Department of Tax and Fee Administration
Houston
04.2009 - Current
- Install, configure, maintain, repair and troubleshoot applications & hardware.
- Enforced strict adherence to internal audit requirements & company policies.
- Maintained a 100% compliance rate with all internal and external regulations
- Troubleshoot, track, monitor and audit information technology assets.
- Troubleshoot, track, and conduct root cause analysis of system/database/operational issues.
- Resolve client incidents or requests via ServiceNow ticket system.
- Analyze business impact and exposure based on emerging security threats.
- Coordinate and consult with users, administrators, and engineers to identify business and technical requirements.
- Perform software product deployment and release management activities.
- Identify infrastructure systems requirements and recommend technology, hardware, software, and plans installation.
- Act in a lead role over lower-level staff
- Resolve hardware issues with various vendors.
- Work with minimum supervision
Senior Tax Auditor
California Department of Tax and Fee Administration
Chicago
08.1999 - 04.2009
- Conducted the most difficult and complex audits, consisting of large industrial corporations.
- Reviewed field audit reports or petitions for redetermination and claim for refunds.
- Correspond with taxpayers and answer tax-related questions.
- Prepared summaries and statements of fact for user in hearings or court proceedings: and correspond and discuss the application of California tax laws with taxpayers, attorneys, and district office staff.
- Enforced strict adherence to internal audit requirements and company policies, safeguarding the state's reputation and ensuring operational integrity.
Education
Bachelor of Science - Business Administration Accounting
Robert Morris University
Chicago, IL 05.1995 - 12/1997
High School Diploma -
William Howard Taft High School
Chicago, ILSkills
- Time management
- Route planning
- Attention to detail
- Accuracy
- Reliability
- Punctuality
- Communication
- Customer Service
- Computer Literacy
- Confidentiality
- Documentation
- Record keeping
- Software deployment
- IT asset management
- Technical documentation
- Client support
- Critical thinking
Timeline
INFORMATION TECHNOLOGY SPECIALIST I
California Department of Tax and Fee Administration
04.2009 - Current
Senior Tax Auditor
California Department of Tax and Fee Administration
08.1999 - 04.2009
Bachelor of Science - Business Administration Accounting
Robert Morris University
05.1995 - 12/1997
High School Diploma -
William Howard Taft High School