Terry Felver
Crescent City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist I
California Department Of Corrections And Rehabilitation
08.2023 - Current
- provide information technology consultation in support of business programs
- troubleshoot, track, and conduct root cause analysis of system/database/operational issues; and act in a lead role over lower-level staff
- provide information technology consultation in support of business programs
- conduct research and perform analysis to recommend system upgrades, cost-effective solutions, and process improvements
- install, configure, administer, test, and maintain communication infrastructure systems
- investigate security incidents
- coordinate and consult with users, administrators, and engineers to identify business and technical requirements
- install or repair hardware or peripheral equipment
IT Support Administrator
Elk Valley Rancheria
08.2020 - 08.2023
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Information Technology Specialist
Elk Valley Rancheria
08.2017 - 08.2020
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
Technical Support Representative
Asurion
09.2014 - 09.2017
- Phone and online chat technical support for new technology purchases on Amazon.com to enhance customer experience and prevent returns
- Provide customer service in support of returning defective products, arranging replacements or refunds within program guidelines
Education
Associate of Science - Electronics Engineering Technologies
ITT Technical Institute
Sacramento, CA03.1994
Skills
- Ticket management
- IT best practice framework expertise
- Information Protection
Certification
- COMPTIA Network+
- Criminal Justice Information Services Level IV Security Awareness
Timeline
Information Technology Specialist I
California Department Of Corrections And Rehabilitation
08.2023 - Current
IT Support Administrator
Elk Valley Rancheria
08.2020 - 08.2023
Information Technology Specialist
Elk Valley Rancheria
08.2017 - 08.2020
Technical Support Representative
Asurion
09.2014 - 09.2017
Associate of Science - Electronics Engineering Technologies
ITT Technical Institute