Tabbatha Gandy
Fort Worth,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Client Service Representative
Boomer Benefits
Fort Worth, TX
11.2023 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with denied claims, drug exceptions, selecting prescription drug plans based on individual needs, annual rate shopping, and enrolling in Medigap or Medicare Advantage plans.
- Provided guidance and support to customers regarding billing issues and payment plans, and responded to member questions regarding plan benefits, pricing, and provisions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Cross-sell dental and cancer policies based on client needs.
- Cooperated with Medicare, Medicaid, and private insurance providers to establish relationships and resolve account issues.
- Promoted an atmosphere of team work within the organization by assisting fellow employees when needed.
Childcare Provider, Preschool Teacher
Temple Days Daycare
Fort Worth, TX
04.2023 - Current
- Providing behavioral analysis and cognitive recognition abilities for anticipating and addressing potential interactions or issues.
- Collaborating with team members to create lesson plans.
- Professionally using strong verbal communication and listening skills to converse with children, fellow professional caregivers and parents or guardians.
- Multitasking and organizational skills to handle multiple children at a time.
- Modeling and encouraging good social skills, strong communication and conflict-resolution skills
Lead Preschool Teacher
Sprouts Preschool
Hurst, TX
09.2014 - 05.2020
- Encouraged fellow teaching staff to continually improve strategies and maximize student learning.
- Ensured that parents receive adequate information about their child's experiences at the center through daily contacts and parent conferences.
- Contributed to the operation of the center by participating in staff meetings and sharing information gained through attendance at workshops.
- Being flexible in receiving assignments or adapting to changes in the program.
Preschool Assistant Teacher
Angel Land Preschool
North Richland Hills, Texas
09.2016 - 04.2017
- Followed the specified curriculum of Angel Land Preschool and completing monthly lesson plans with lead teacher as well as submitting by planning deadline.
- Filed documents in a timely, safe manner keeping safety and privacy of students a high priority.
- Always treating others with respect and dignity even in high stress situations.
- Built relationships with students and families while adhering to polices.
Customer Service and Retail Sales Representative
AT&T Communications
12.2009 - 04.2011
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Assisted potential customers to assess business needs service received while maintaining a professional attitude.
- Assisted with wireless merger by converting Centennial accounts to AT&T services, accounts, and equipment.
- Generated more than ten or more leads per week and pursued appointment opportunities to convert prospects into new customers.
- Evaluated competitive landscape in order to develop unique strategies that would differentiate our client's offerings from those of competitors.
- Successfully increased sales to new and existing customers through product and promotion knowledge.
Senior Sales Consultant
Verizon/Alltel Communications
10.2006 - 01.2010
- Conducted market research to identify potential customers and competitive pricing.
- Developed strong product knowledge to better advise customers about solutions for their needs.
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone or in person.
- Assisted with Alltel and Verizon Wireless merger by transferring customer accounts to a new operating system.
- Serviced the needs of new and existing small business account service and occasionally collaborated with the outside business consultant.
Education
High School Diploma -
Crowville High School
05.2004
Skills
- Product and Service Knowledge
- Customer Relationship Management
- Detail Orientated
- Multi-Tasking Strength
- Problem-Solving
- Reliable and Punctual
- SalesForce
- NatterBox and Ring Central
Affiliations
- Community Service
- Domestic and International Travel
- Kayaking and Camping
Accomplishments
- Promoted from welcome specialist to sales consultant and proceeded to senior sales consultant after three years.
- Hit and exceeded departments KPI (key performance indicator) consecutively for five months.
- Promoted from floor sales to third key holder with Factory Connection.
- Improved product sales.
- Maintained an overall customer satisfaction rate of 95%.
Timeline
Client Service Representative
Boomer Benefits
11.2023 - Current
Childcare Provider, Preschool Teacher
Temple Days Daycare
04.2023 - Current
Preschool Assistant Teacher
Angel Land Preschool
09.2016 - 04.2017
Lead Preschool Teacher
Sprouts Preschool
09.2014 - 05.2020
Customer Service and Retail Sales Representative
AT&T Communications
12.2009 - 04.2011
Senior Sales Consultant
Verizon/Alltel Communications
10.2006 - 01.2010
High School Diploma -
Crowville High School
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