Tabetha Cook
Beaufort,SC
Summary
Operations and customer service professional with over six years of leadership experience in nonprofit and retail environments. Skilled in team leadership, financial reporting, inventory management, purchasing, vendor relations, and customer relations. Recognized for strong organizational skills, problem solving, and the ability to manage multiple priorities in fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Welcome Center Manager
Penn Center - National Historic Landmark District
Saint Helena Island, SC
04.2025 - Current
- Managed daily operations of the Welcome Center, ensuring exceptional visitor experiences and efficient day-to-day operations.
- Supervised, trained and supported a team of employees while coordinating daily workflows and operational needs.
- Prepared financial reports, reconciled cash deposits, processed invoices and coordinated artist payments.
- Managed inventory, purchasing, book ordering, merchandise development, and vendor relationships to support retail operations.
- Built strong relationships with visitors, artists, vendors and community partners while resolving customer concerns with professionalism.
Front End Coordinator
HomeGoods
Beaufort, South Carolina
10.2024 - 04.2025
- Supervised front end-operations, ensuring efficient checkout processes and exceptional customer service.
- Trained, coached, and supported cashiers on company policies, register procedures and customer service standards.
- Resolved customer concerns and deescalated issues professionally to maintain a positive shopping experiences.
- Coordinated cashier coverage and assisted with daily operational needs to keep the front end running smoothly.
- Supported merchandising, recovery and inventory flow to maintain store presentation and operational efficiency.
Full Time Sales and Service Manager
Adidas Outlet
Hagerstown, MD
07.2023 - 08.2024
- Developed and implemented customer satisfaction strategies that improved overall service experience.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Provided training for new team members on customer service processes and procedures.
- Ensured compliance with company policies and procedures related to sales operations.
- Supervised a team to ensure productivity and foster collaboration, monitored performance and hired new employees.
Part Time Sales Lead
American Eagle Outfitters, Inc
Hagerstown, MD
10.2022 - 07.2023
- Resolved customer complaints efficiently whilst enhancing customer satisfaction.
- Identified process improvement opportunities and also streamlined product sales.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Delivered quality customer service, fostering client satisfaction and loyalty.
- Led a team and oversaw store operations.
Part Time Sales Lead
Journey’s
Hagerstown, MD
07.2019 - 09.2021
- Managed team of associates, monitoring performance to enhance service delivery.
- Identified process improvement opportunities for product and service sales.
- Resolved customer complaints efficiently, ensuring adherence to quality standards.
- Prepared detailed forecasts for future sales volumes based on past trends.
Education
High School Diploma -
Boonsboro High School
Boonsboro, MD05-2022
Skills
- Financial reporting
- Inventory management
- Team leadership
- Client relations
Certification
- Basic Life Support (BLS) Certification
Health & Safety Institute (HSI)
Expires July 2028
Timeline
Welcome Center Manager
Penn Center - National Historic Landmark District
04.2025 - Current
Front End Coordinator
HomeGoods
10.2024 - 04.2025
Full Time Sales and Service Manager
Adidas Outlet
07.2023 - 08.2024
Part Time Sales Lead
American Eagle Outfitters, Inc
10.2022 - 07.2023
Part Time Sales Lead
Journey’s
07.2019 - 09.2021
High School Diploma -
Boonsboro High School