Tabetha Mamula
Dynamic retail professional with a proven track record at Goodwill of Middle TN, excelling in customer service and operational efficiency. Enhanced store appearance and improved customer experience while training associates in POS and merchandising. Demonstrated strong problem-solving skills and effective time management, resulting in a consistently smooth sales floor operation.
Offering background marked by reliability and proactive approach, eager to learn and grow within retail management environment. Contributes ability to quickly grasp store operations and implement sales strategies efficiently. Ready to use and develop leadership and organizational skills in Desired Position role.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Work History
ASM Front End
6 Months- Supported daily store operations to keep customer service smooth and sales floor covered.
- Helped coordinate scheduling, assigned tasks, and maintained coverage across departments.
- Trained associates on POS procedures, donation processing, and merchandising standards.
- Checked cash handling, register accuracy, and end-of-day reconciliation procedures.
- Handled customer concerns quickly while reinforcing service and safety standards.
- Managed cash registers with accurate transactions, balanced drawers daily, and reduced discrepancies.
- Improved store appearance to support sales by keeping areas clean and setting up merchandise displays.
Store Manager
2 Years 4 Months- Supported daily store operations while following merchandising, inventory, and customer service standards.
- Helped assign associate tasks and coached staff on sales floor priorities and operating procedures.
- Checked inventory levels, arranged stock replenishment, and kept backroom and sales floor organized.
- Helped build labor schedules and coverage plans for traffic patterns and operational needs.
- Reviewed sales trends and store performance to find ways to improve execution and productivity.
- Enforced safety, loss prevention, and cash handling procedures to limit risk and maintain accountability.
- Resolved customer complaints quickly and professionally to preserve positive client relationships.
Store Manager
10 Years 2 Months- Directed daily store operations, ensuring compliance with merchandising, inventory, and customer service standards.
- Supervised associates, assigned tasks, and coached staff on sales floor priorities and operational procedures.
- Monitored inventory levels, coordinated stock replenishment, and maintained organized backroom and sales floor presentation.
- Implemented labor scheduling and coverage plans to support traffic patterns and operational demands.