Tabetha Silva

Drove net-new business, managed renewals, and expanded existing customer accounts

Owned renewal pipeline and retention strategy, identified and mitigated churn risks

Identify upsell and cross-sell opportunities to expand customer licenses and increase recurring revenue

Maintained accurate forecasting and pipeline health in Salesforce CRM

Deliver Quarterly Business Reviews (QBRs) to align solutions with customer goals and demonstrate ongoing value

Partner cross-functionally with Sales and Customer Success to support customer retention and growth

Managed renewal quota and full customer lifecycle, driving renewal strategy, retention planning, and account growth

Executed upsell and expansion opportunities, enhancing recurring revenue within existing accounts

Utilized customer data and insights to forecast revenue and address churn risks proactively

Partnered cross-functionally with internal teams to improve customer outcomes and retention

Built strong relationships with key decision-makers across enterprise accounts

Recognized as Winner’s Circle 2024 for top performance

Managed renewal pipeline to retain and expand enterprise accounts

Owned renewal conversations, aligning solutions with customer business objectives to enhance satisfaction

Increased customer retention through proactive engagement and value-based selling

Analyzed account health, identifying risks to mitigate churn and improve customer loyalty

Collaborated with Sales and Customer Success teams to ensure successful renewal outcomes

Developed renewal and growth strategy for civilian sector accounts, enhancing account retention and expansion

Drove net-new and recurring revenue through strategic account management and expansion efforts

Identified white space opportunities, increasing contract value and expanding customer footprint

Built long-term client relationships to support retention and customer satisfaction

Provided data-informed insights that enhanced account performance and improved forecasting accuracy

Generated and managed pipeline through outbound prospecting and digital channels

Supported renewal and expansion efforts through consistent customer engagement

Maintained accurate CRM data to support forecasting and reporting

Collaborated with cross-functional teams to improve sales strategy and execution

Achieved 100%+ of quota in both 2011 and 2012

Expanded customer base by targeting prospects through strategic outreach

Increased revenue by effectively cross-selling and upselling software solutions

Surpassed sales quota by over 100% in 2011 and 2012

Grew customer base by implementing targeted prospecting and cold outreach strategies

Boosted revenue by cross-selling and upselling software solutions to existing clients