Tobias C. Mrozek
1479 Vistaglen Circle Union, KY,USA
Summary
An adept and globally experienced account manager with 5 years of proven success within the SaaS industry. I excel in fostering robust customer relationships, driving revenue growth, and expanding clientele while ensuring utmost satisfaction. My forte lies in navigating dynamic, fast-paced environments, adeptly collaborating with diverse stakeholders to deliver exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Account Executive
Total Quality Logistics Inc.
06.2024 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
Account Executive DACH
Aircall GmbH
05.2022 - 08.2023
- Goal: Closing and managing $715,000 ARR / year
- Closed around 120 clients / year
- Qualified leads, built relationships, and executed sales strategies driving revenue growth.
- Handled business with global SMB C-Suite executives across diverse branches
- Manage initial onboarding for 20 new clients / month and initial QBR objectives per month
- Cross-Functional Collaboration to develop account strategy and support renewals
International Business Director
Datango
12.2021 - 03.2022
- Managed and trained a remote global team of 3.
- Personal Quota 550,000€ annual new business revenue.
- Leading International market development for datango LXP software
- Standardized customer/partner success QBRs across all enterprise clients.
- Leverage client lifecycle management through segmentation reducing churn.
International Account & Partner Manager
Datango
10.2018 - 11.2021
- Grew client portfolio reach from two to six continents
- Key Account Manager for all large international clients and partners
- Migrated international pricing from perpetual to SaaS model.
- Standardized sales lifecycle and prospecting techniques
- Manage full sales cycle for new and existing clients.
- Average Sale at 50,000 Euro / Year
Logistics Trainee
KiK Logistik GmbH
08.2017 - 08.2018
- Monitored performance of logistics operations to identify areas for improvement for U.S. expansion
- Capabilities in inventory and supply chain processes using SAP
- Member on U.S. Expansion Board
Google Ads Rater
ZeroChaos
05.2016 - 07.2017
- Optimize Ad placement and landing pages for vendors and users for German and English speaking markets
- Conducted over 300 daily reviews with written feedback.
- Strengthen localization standards based on query location
Education
MBA - International Business Management
FOM Hochschule Für Ökonomie & Wirtschaft
Berlin, DE01.2023
Bachelor of Arts - Marketing & German
University of Kentucky
Lexington, KY12.2016
High School Diploma -
Larry A. Ryle High School
Union, KY05.2012
Skills
- Customer Lifecycle Management
- End-to-End Sales Cycle Management
- Global Account Management
- Business Presentations
- Negotiation and Enterprise Procurement
- Strategic Client Communication
- SaaS Industry Experience
- Stakeholder Engagement
- Sales Strategy Execution (MEDDIC / BANT)
- Cross-Functional Collaboration
- Data Analysis
Accomplishments
- Completed a 350k ARR software rollout across 3 continents with accuracy and efficiency.
- Expanded Portfolio from 2 to 5 continents
- Successfully migrated from a perpetual to SaaS pricing model
- Was the global top AE of 25 from AUG-OCT23
Additional Information
• Google Business Suite • Salesforce • Zendesk • Circula • Qualtrics • Confluence • SAP • Gong
• Sugar CRM • Looker • LinkedIn Navigator • Microsoft Office Suite • DocuSign • Jira Service Desk
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Timeline
Account Executive
Total Quality Logistics Inc.
06.2024 - Current
Account Executive DACH
Aircall GmbH
05.2022 - 08.2023
International Business Director
Datango
12.2021 - 03.2022
International Account & Partner Manager
Datango
10.2018 - 11.2021
Logistics Trainee
KiK Logistik GmbH
08.2017 - 08.2018
Google Ads Rater
ZeroChaos
05.2016 - 07.2017
MBA - International Business Management
FOM Hochschule Für Ökonomie & Wirtschaft
Bachelor of Arts - Marketing & German
University of Kentucky
High School Diploma -
Larry A. Ryle High School
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