Tabias Lewis
Newport News,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Giaimo Managment Corp. - McDonalds
07.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
Shift Manager/Certified Crew Trainer
Raising Cane's
09.2015 - 08.2020
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Package Handler
UPS
10.2014 - 03.2016
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Crew Member Team Leader
McDonald's
08.2012 - 02.2015
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Trained newly hired employees on routine tasks and customer service.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
High School Diploma -
Bryan Station High School
Lexington, KY05.2014
Skills
- High-Volume Environments
- Social Perceptiveness
- Margin Goals
- Operations Management
- Station Preparation
- Coaching and Mentoring
- Restaurant Operation
- Coaching and Development
- Training
- Safe Food Handling
- Till Counting
- Role Modeling
- Implementation Strategies
- Team Leadership
Certification
- Certified Crew Trainer, McDoalds~Giaimo Management Corp - 2021
- Certified Crew Trainer, Raising Canes - 2017/2020
Timeline
Shift Manager
Giaimo Managment Corp. - McDonalds
07.2021 - Current
Shift Manager/Certified Crew Trainer
Raising Cane's
09.2015 - 08.2020
Package Handler
UPS
10.2014 - 03.2016
Crew Member Team Leader
McDonald's
08.2012 - 02.2015
High School Diploma -
Bryan Station High School
- Certified Crew Trainer, McDoalds~Giaimo Management Corp - 2021
- Certified Crew Trainer, Raising Canes - 2017/2020
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