An enthusiastic individual, who is driven, dependable and possesses an ability to build professional relationships that foster loyalty and trust.
Overview
16
16
years of professional experience
Work History
RCM/QA Supervisor
Peregrine Healthcare
01.2023 - Current
Assigns and monitors work queues/weekly assignments ensuring that work is always moving efficiently and effectively
Ensures queues are being worked according to need and reviews audits
Responsible for maximizing the collection of medical services payments and reimbursements from patients and insurance carriers
Finding missing or unapplied payments/ EOBs on multiple software’s so money can be posted
Assist Human Resources and department leaders with functions relative to the interviewing, selection, orientation, education/training, feedback, performance evaluation and policy and procedure development
Works with RCM leader to develop, implement and report quality and productivity measures to endure best in glass RCM results and reporting to clients
Serves as subject matter expert resource on all insurances changes, software tips and tricks and potential changes in the healthcare field that could affect client and company as a whole
QA Lead
Peregrine Healthcare
04.2022 - 01.2023
Review claims for 15 different provider specialties to have help staff get to a resolution
Review Policies and procedure for Insurances to make sure we are meeting the expectation of our contract with that provider
Sign up for EFT and ERA through different software’s to get the providers money in a timely manner
Making sure doctors’ credentials are up to date with the insurance companies
Billing Multiple insurance companies via paper or electronic through system
RCM Specialist
Peregrine Healthcare
05.2019 - 01.2022
Specializing in pain and Anesthesia billing and accounts receivable
Dealing with patients’ concerns about their bills
Investigated rejected claims to see why denials were issued and correct claims
Supports additional coding, billing, and practice management projects as needed
Out of State Medicaid Specialist Biller
Caid Solutions
12.2017 - 05.2019
Responsible for billing 30 states for hospitals to out of state Medicaid
Keeping up on different state requirements and changes
Electronic billing of claims to different sights
Update our state billing books per our company guidelines
Working with other areas from follow up to verification to make sure claims are billed effectively
Following up on claims if they are paid and posting
Practice Manager
AB Mobile Therapy
01.2015 - 12.2017
Credentialed of new Therapist
Post all AR that came in
Weekly payroll for 30 Employees
Weekly billing for 200 plus visits
Contracts with Hospices
Got the company EMR complaint
Kept all credentialing updated
Handle all calls for the company
Hire all new therapist /employees
Handled weekly payroll
Make sure AR is up to date
Handled all employee disputes
Credential with additional insurance
Collected secondary insurances they were not doing before
Business Office Manager
Desert Mirage Surgery Center
Surprise, AZ
10.2012 - 01.2015
Credited for turning a million-dollar AR current in just a few months
Stepped in and did Administrator job in the absence
AP checks runs and account billing through Quick Books
Trouble accounts were given to me to fix and get paid on
Keep the office updated on current insurance changes and how affect us
Keep Doctor Credentialing updated
QB accounting software kept current with Bank records
Track and manage times cards for 20+ employees
HR duties as well i.e
Benefits and payroll issues
Responsibly for Weekly & Monthly reports i.e.: financial reports, budget reports, projected revenues, and expenses
Insurance contract validation when paying our claims
Updated the Doctors Op report to sign electronically
Daily deposits posted and taken to the bank
EP/Cath Lab Office Manager
Banner Boswell
Sun City, AZ
09.2008 - 05.2012
In charge of making million-dollar device orders on a quarterly basis
Running and maintaining a smooth office
ICD tracking and Medical Necessity
Take initiative in manager’s absence
Credited for updating and managing the Spacetrax software for all supplies used within the department
To ensure things are tracked and charged correctly
Creates a Motivating and energizing atmosphere
In charge of maintaining timecards and hours for 11 employees
In charge of any CPT codes changes that will affect the departments
Registering all ICD that are done with the National Database as required by Medicare
Education
Skills
Microsoft Office
Word
Excel
PowerPoint
Outlook
Quick Books
ECW
Cerner
IMS
Availity
Epic
Oral communication
Written communication
Interpersonal skills
Medical experience
Certificationsandskills - Proficiencies
Microsoft Office: Word, Excel, PowerPoint, Outlook, Quick Books.
Multiple medical based software ECW, Cerner, IMS, Availity and Epic.
Excellent oral and written communication skills and professional interpersonal skills.
24 plus years of medical experience at all levels.
Personal Information
Title: Solid medical office management experience, Expertise in medical billing and understanding of insurance., Areas of expertise include helping to develop employees, managing, corresponding with patients, insurance companies and physicians in a professional manner., Directly responsible for achieving company goals with the effective use of organizational and customer service skills., Proficient in various computer programs.