Tabitha Beaver
Odum,GA
Summary
Experienced Office Management and Administration Professional with experience in optimizing productivity, efficiency and quality of care across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring practice success.
Overview
34
34
years of professional experience
Work History
Medical Office Administrative Manager
Wayne Obstetrics & Gynecology
09.2007 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 10 employees with various personalities and from different cultures for fast paced physician practice.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for 10 employees.
- Created reports, presentations and other materials for executive staff.
- Managed processes for tracking and monitoring department performance.
- Managed a highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
Licensed Dispensing Optician /Office Administrator
American Eyecare Center
01.1990 - 08.2007
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Skills
- Patient Relations
- Patient Data Privacy
- Electronic Health Records Systems
- Orientation, Training and Development of Staff
- Medical Office Management
- Administrative office operations
Timeline
Medical Office Administrative Manager
Wayne Obstetrics & Gynecology
09.2007 - Current
Licensed Dispensing Optician /Office Administrator
American Eyecare Center
01.1990 - 08.2007
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