Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kojiyah Bowland

Winter Haven,FL

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Office Administrative Assistant

Aspire Health Partners
Winter Haven , FL
03.2023 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.

Customer Service Representative

Alight Solutions
Orlando, FL
11.2021 - 01.2023
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Maintained confidentiality of sensitive information entered into the system.

Licensed Insurance Agent

GEICO
Lakeland, FL
12.2017 - 01.2020
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Advised clients on their insurance needs and coverage options based on individual requirements.

Teller

Wells Fargo & Company
Auburndale, FL
05.2013 - 11.2017
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

Education

Business Administration

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • HIPAA Compliance
  • Phone and Email Etiquette
  • Patient Relations
  • Insurance Verification
  • Medical Records Maintenance
  • Patient Care
  • Flexible Schedule
  • Positive Attitude

Certification

  • 440 License- Resident Insurance Agent
  • 520 License- Independent Adjuster

Timeline

Medical Office Administrative Assistant

Aspire Health Partners
03.2023 - Current

Customer Service Representative

Alight Solutions
11.2021 - 01.2023

Licensed Insurance Agent

GEICO
12.2017 - 01.2020

Teller

Wells Fargo & Company
05.2013 - 11.2017

Business Administration

Florida Agricultural And Mechanical University

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Kojiyah Bowland