Tabitha Catron
Citrus Heights
Summary
Seeking a role where I can apply my skills and training to drive positive results and contribute to the company’s overall success. Motivated and detail-oriented professional seeking an opportunity to leverage strong analytical skills and industry expertise to enhance accuracy, support compliance, and drive meaningful operational outcomes.
Overview
11
11
years of professional experience
Work History
Contact Center Training Department
SAFE Credit Union
06.2025 - Current
- Currently assisting Contact Center Training Department under the leadership of Andrew Ferguson Diebel. Focusing on Quality Assurance and Glia Phone Testing.
Senior Contact Center Representative
SAFE Credit Union
01.2021 - Current
Member Service Team Lead
Sam’s Club
01.2018 - 01.2021
- Assist management with the supervision of associates in an assigned area of responsibility, by assigning duties to associates, communicating goals and feedback. Training associates on processes and procedures; providing direction and guidance to associates. Ensuring member complaints are resolved to company direction and compliance procedures. Participating in company hiring, scheduling, promoting, coaching and evaluating associates. Handling company returns and claims, identifying shrink and damages.
Shift Lead
Big Lots
01.2015 - 01.2018
- Assigning duties to associates; communicating goals and feedback. Training associates on processes and procedures; providing direction and guidance to associates. Assist with stocking on the floor and helping customers shop. Assisting with the cash registers and making sure the cash area is run smoothly. Assist with shrink prevention and product claims.
Education
High School Diploma -
Natomas Charter School
01.2007
Degree in Progress - Early Childhood Education
American River College
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Contact Center Training Department
SAFE Credit Union
06.2025 - Current
Senior Contact Center Representative
SAFE Credit Union
01.2021 - Current
Member Service Team Lead
Sam’s Club
01.2018 - 01.2021
Shift Lead
Big Lots
01.2015 - 01.2018
Degree in Progress - Early Childhood Education
American River College
High School Diploma -
Natomas Charter School