Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabitha Catron

Citrus Heights

Summary

Seeking a role where I can apply my skills and training to drive positive results and contribute to the company’s overall success. Motivated and detail-oriented professional seeking an opportunity to leverage strong analytical skills and industry expertise to enhance accuracy, support compliance, and drive meaningful operational outcomes.

Overview

11
11
years of professional experience

Work History

Contact Center Training Department

SAFE Credit Union
06.2025 - Current
  • Currently assisting Contact Center Training Department under the leadership of Andrew Ferguson Diebel. Focusing on Quality Assurance and Glia Phone Testing.

Senior Contact Center Representative

SAFE Credit Union
01.2021 - Current

Member Service Team Lead

Sam’s Club
01.2018 - 01.2021
  • Assist management with the supervision of associates in an assigned area of responsibility, by assigning duties to associates, communicating goals and feedback. Training associates on processes and procedures; providing direction and guidance to associates. Ensuring member complaints are resolved to company direction and compliance procedures. Participating in company hiring, scheduling, promoting, coaching and evaluating associates. Handling company returns and claims, identifying shrink and damages.

Shift Lead

Big Lots
01.2015 - 01.2018
  • Assigning duties to associates; communicating goals and feedback. Training associates on processes and procedures; providing direction and guidance to associates. Assist with stocking on the floor and helping customers shop. Assisting with the cash registers and making sure the cash area is run smoothly. Assist with shrink prevention and product claims.

Education

High School Diploma -

Natomas Charter School
01.2007

Degree in Progress - Early Childhood Education

American River College

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Contact Center Training Department

SAFE Credit Union
06.2025 - Current

Senior Contact Center Representative

SAFE Credit Union
01.2021 - Current

Member Service Team Lead

Sam’s Club
01.2018 - 01.2021

Shift Lead

Big Lots
01.2015 - 01.2018

Degree in Progress - Early Childhood Education

American River College

High School Diploma -

Natomas Charter School