Tabitha Collins
Bartow
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, evidenced by my tenure at Ruby Tuesday Restaurant. Excelled in high-stress situations, demonstrating exceptional customer service and efficient cash handling. Achieved significant improvements in guest engagement and order accuracy, contributing to a positive dining experience.
Compassionate VPK Teacher known for high productivity and efficient task completion. Possess specialized skills in early childhood education, curriculum development, and classroom management. Excel using empathy, communication, and patience to foster supportive learning environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
OPS Employee
Florida Department of Transportation
Bartow
10.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Answering phone calls effectively and efficiently.
- Process Pcard payments through works.
- Enter data in the data sheet accurately.
- Accepting calendar invites ensuring availability.
- Updating the calendar spreadsheet to make sure everything is up to date and accurate.
- Keeping track of temporary employee badges and consultant badges.
- Ensuring safety in the building by making sure all visitors sign in and have a name tag.
- Assigning work orders in a timely manner and correctly.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Entering motor logs accurately.
- Operated multi-line phone systems to efficiently route calls to appropriate departments.
- Assisted customers with inquiries, ensuring clear communication and effective resolution.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
VPK Teacher
Little Footsteps Academy
Lakeland
05.2025 - 10.2025
- Designed engaging lesson plans for diverse learning styles and developmental stages.
- Fostered a positive classroom environment promoting social skills and emotional development.
- Implemented daily activities to enhance children's cognitive and physical growth.
- Monitored children's behavior, providing guidance and support when needed.
- Engaged with community organizations in order to identify resources available for families.
- Supported parents by providing resources related to early childhood education.
- Managed classroom supplies inventory and requested additional materials when needed.
- Developed relationships with families in order to better understand each child's unique needs.
- Collaborated with parents to discuss child development and progress regularly.
- Assessed children's developmental milestones through observation and documentation.
- Tutored individual students as needed to help them reach their full potential.
Server
Ruby Tuesday Restaurant
Bartow
02.2021 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food and beverages promptly to tables for guest satisfaction.
- Processed payments and managed cash register transactions accurately.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Customer Service Representative
Kohl's
Lakeland
07.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new staff on customer service protocols and store systems.
- Documented customer feedback to improve service strategies and operations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained new staff on customer service protocols and operational procedures.
- Handled returns and exchanges while adhering to company policies.
- Collaborated with team members to ensure efficient store operations.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL 08.2015 - 05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Food Running
- Order Accuracy
- Performance Improvement
- Suggestive Selling
- Early childhood development
- Classroom management
- Lesson planning
- Customer relationship management
- Conflict resolution
- Team collaboration
- Problem solving
- Time management
- Active listening
- Adaptability
- Health and safety
- Data entry
- Pcard processing
Timeline
OPS Employee
Florida Department of Transportation
10.2025 - Current
VPK Teacher
Little Footsteps Academy
05.2025 - 10.2025
Server
Ruby Tuesday Restaurant
02.2021 - 05.2025
Customer Service Representative
Kohl's
07.2019 - 08.2020
High School Diploma -
Lakeland Senior High School
08.2015 - 05.2019