Tabitha Defreitas
Motivation is Key
Forest Lake,MN
Summary
Hardworking professional bringing detail-oriented approach to customer service and cash handling. Reliable individual possessing excellent communication and problem-solving strengths.
Overview
15
15
years of professional experience
Work History
CNA
Talahi Care Center
Saint Cloud, Minnesota
07.2011 - 11.2015
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Mod squad
Walmart
Princeton, Minnesota
11.2011 - 11.2012
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
PCA
John Schwagert
Princeton, Minnesota
05.2005 - 11.2013
- Provided personal care assistance to disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Answered questions from family members regarding patient's condition or care plan.
- Administered medications orally or topically as directed by physician orders.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
CNA
Elim Home
Milaca, Minnesota
04.2005 - 11.2012
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
Shift Supervisor
Burger King
Princeton , Minnesota
06.2002 - 11.2006
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Investigated accidents or incidents occurring during shift hours.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Evaluated and performed equipment maintenance to support operational goals.
- Monitored security and enforced loss prevention strategies during shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Monitored and maintained equipment to ensure operational efficiency.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Restaurant Hostess
Grand Casino Mille Lacs
Onamia, Minnesota
11.2000 - 11.2002
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Associate of Science - Health Care Administration
Colorado Technical University
Colorado Springs, CO05-2023
Skills
- Shift reporting
- Labor and food cost control
- Safety reviews
- Attendance oversight
- Consulting
- Schedule oversight
- Safety awareness
- Inventory control and record keeping
- Sales monitoring
- Training and mentoring
- Cash handling expertise
- Conflict resolution techniques
- Staff education and training
- Team motivation
- Shift leadership
- Complaint resolution
- Safety processes and procedures
- Daily workflows
- OSHA regulations compliance
- Shift checklists
- Strong verbal and written communication
Timeline
Mod squad
Walmart
11.2011 - 11.2012
CNA
Talahi Care Center
07.2011 - 11.2015
PCA
John Schwagert
05.2005 - 11.2013
CNA
Elim Home
04.2005 - 11.2012
Shift Supervisor
Burger King
06.2002 - 11.2006
Restaurant Hostess
Grand Casino Mille Lacs
11.2000 - 11.2002
Associate of Science - Health Care Administration
Colorado Technical University
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