Tabitha Deike
Las Vegas,NV
Summary
Dynamic Behavioral Health Technician with a proven track record at Crossroads Of Southern Nevada, enhancing client satisfaction and reducing incident rates through expert crisis handling and effective conflict de-escalation. Skilled in patient assessment and emergency response, I've significantly improved service delivery by mastering documentation skills and security procedures. Competent Behavioral Health Technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable, and dedicated.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Crossroads Of Southern Nevada
01.2023 - Current
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
Supervisor of Operations
Next Level Services
01.2019 - 12.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
Call Center Representative
Abby Connect
01.2017 - 01.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
GED -
Las Vegas Academy Of Int'l Studies Performing And Visual Ar
Las Vegas, NV06.2002
Skills
- Conflict Resolution
- Client Transportation
- Crisis handling
- ADL support
- Activity monitoring
- Emergency Response
- Documentation skills
- Patient Assessment
- Conflict de-escalation
- Substance abuse experience
- Suicide Prevention
- Security procedures knowledge
Certification
CPR Certified, Certified in Overdose Prevention.
Languages
Spanish
Limited Working
Timeline
Behavioral Health Technician
Crossroads Of Southern Nevada
01.2023 - Current
Supervisor of Operations
Next Level Services
01.2019 - 12.2021
Call Center Representative
Abby Connect
01.2017 - 01.2018
GED -
Las Vegas Academy Of Int'l Studies Performing And Visual Ar
CPR Certified, Certified in Overdose Prevention.
Similar Profiles
Stephanie WoodsStephanie Woods
Clinical Therapist Intern at Crossroads Of Southern NevadaClinical Therapist Intern at Crossroads Of Southern Nevada
Rebecca YoungerRebecca Younger
Registered Nurse at Crossroads Of Southern NevadaRegistered Nurse at Crossroads Of Southern Nevada
Tyler KingTyler King
Behavioral Health Technician at Crossroads Of Southern NevadaBehavioral Health Technician at Crossroads Of Southern Nevada