Nicole O'Rafferty
Las Vegas,United States
Summary
Highly-motivated employee with proven ability to quickly build trust and rapport with clients from diverse cultures. Experienced in community outreach and connected with social agencies that help struggling community members. Eager to join an amazing team and establish a career, while continuing to learn grow.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Activities Coordinator
Crossroads Of Southern Nevada
Las Vegas, NV
02.2023 - Current
- Supported activity leaders and external providers to deliver structured activities.
- Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
- Scheduled and coordinated events and activities.
- Implemented comprehensive activity program to correspond with needs and interests of participants.
- Planned programs of events or schedules of activities.
- Developed basic strategies to promote patient safety, wellness and independence.
- Coordinate and travel to different establishments ensuring companies overall mission coincides with our clients wants and needs.
- Represent company in the most professional manner possible, establishing new community partners and maintaining existing relationships.
- Partnered with external vendors when necessary to identify top talent in specific areas.
- Organized and coordinated events for the local community.
- Assisted with creating promotional materials such as flyers for upcoming events.
- Analyzed past data related to attendee numbers at previous events in order to accurately forecast attendance at future events.
Lead Intake Coordinator
Crossroads Of Southern Nevada
Las Vegas, NV
09.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Assisted in examination and treatment of patients under direction of nursing staff.
- Performed searches of resident belongings prior to admissions and throughout stays.
Estimator
Velocity Collision Center
Las Vegas, NV
Aug2022 - Sep2022
- Consistently followed up with customers to determine satisfaction levels.
- Analyzed completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.
- Conducted final quality control check of vehicles prior to customer delivery.
- Evaluated different repair methodologies to create collision estimates for damages.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
General Manager
Custom Kings
Las Vegas, NV
May2022 - Aug2022
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Managed staff to optimize brand expansion initiative productivity.
- Analyzed regional market trends to discover new opportunities for growth.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Managed, hired and trained a high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
- Tracked monthly sales to generate reports for business development planning.
Front Desk Receptionist
Velocity Collision Center
Las Vegas, NV
May2021 - May2022
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Took photographs and wrote detailed summaries to document damage.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
Manager
Custom Kings
Las Vegas, NV
Feb2019 - May2021
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Handled employee discipline and termination to address policy infractions.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
Education
High School Diploma -
Copley High School
Copley, OH05.2003
Skills
- Admissions intake
- Excellent customer service skills
- Incident reporting
- Team management
- Great work ethic
- Supervision and training
- Calm under pressure
- Client relations
- Team building and motivation
- Active listening
- Critical Thinking
- Microsoft Office
- Microsoft Excell
- Vendor Sourcing
- People Skills
- First Aid/CPR
- Project Leadership
Affiliations
- I am a person in long term recovery. I am a supporter for other people in similar situations transitioning out of their battles with addiction, including jails/institutions.
Languages
Spanish
Professional
Accomplishments
- Received an award from Shine a light foundation. It is a homeless outreach organization that has grown and developed into a lifeline to the community of homeless suffering from substance and alcohol abuse.
Certification
- PRSS trainee
References
References available upon request.
Timeline
Activities Coordinator
Crossroads Of Southern Nevada
02.2023 - Current
Lead Intake Coordinator
Crossroads Of Southern Nevada
09.2022 - Current
Estimator
Velocity Collision Center
Aug2022 - Sep2022
General Manager
Custom Kings
May2022 - Aug2022
Front Desk Receptionist
Velocity Collision Center
May2021 - May2022
Manager
Custom Kings
Feb2019 - May2021
High School Diploma -
Copley High School
- PRSS trainee
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