Tabitha Douglas
Mansfield,OH
Summary
Familiar with problem-solving abilities, willingness to learn, and excellent communication skills. Willing to contribute to team success and achieve positive results. Ready to tackle new challenges, and objectives with dedication and enthusiasm. While showcasing active listening and empathy.
Overview
12
12
years of professional experience
Work History
Virtual Banking Assistant II
JP Morgan Chase
03.2020 - Current
- Maintaining compliance with all banking regulations.
- Increased client satisfaction by owning customers concerns by active listening and asking probing questions to provide tailored advice and solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Meeting call guidance and score card metrics.
Telephone Banking Specialist
JP Morgan Chase
01.2016 - 03.2020
- Increased client satisfaction by active listening and asking probing questions to provide tailored advice and solutions.
- Delivered exceptional customer experiences by maintaining up-to-date knowledge on bank policies, products, and services.
- Maintained friendly and professional customer interactions.
- Successfully resolved complex customer concerns, demonstrating empathy and professionalism throughout the process.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
Banker Support Specialist
JP Morgan Chase
10.2012 - 12.2015
- Maintained friendly and professional interactions.
- Provided assistance to Branch Bankers through phone based support.
- Assisting with Maintenance and Research Request
- Assisting with everyday operations of the branch regarding policies and procedure.
- Assisting with maintenance and research request.
Education
No Degree - Communications
North Central Technical College
Mansfield, OHHigh School Diploma -
Mansfield Senior High School
Mansfield, OH06-1994
Skills
- Creative thinking
- Developing customer relationships
- Customer Service-oriented
- Follow-up skills
- Team Player
- Navigating multiple systems
Timeline
Virtual Banking Assistant II
JP Morgan Chase
03.2020 - Current
Telephone Banking Specialist
JP Morgan Chase
01.2016 - 03.2020
Banker Support Specialist
JP Morgan Chase
10.2012 - 12.2015
No Degree - Communications
North Central Technical College
High School Diploma -
Mansfield Senior High School
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