Candice Hendricks
Ocean View
Summary
Highly motivated and results-driven professional with a passion for knowledge and information. Leveraging a strong background in banking and finance to contribute expertise in driving innovation and efficiency. Continuously developing skills and embracing new challenges to add value to organizations that foster growth, creativity, and excellence. Committed to achieving professional success while making a meaningful impact in the field.
Overview
6
6
years of professional experience
Work History
Virtual Relationship Banker II & FSR
Bank of Hawaii
12.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Collaborated with team members to achieve sales targets and improve overall department performance.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Virtual Relationship Banker
Bank of Hawaii
02.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Relationship Banker II
Bank of Hawaii
01.2019 - 02.2023
- Verified customer requests for branch were processed correctly by other team members such as opening new accounts, closing accounts, address changes and customer information updates.
- Consolidating documentation for storage and compliance with retention requirements.
- Monitored company inventory to keep stock levels updated.
- Backed up teller team by handling needs of new and existing customers at teller stations.
- ·Notary Public.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- ·Answered customer questions and explained available services such as consumer and business deposit accounts, home equity lines of credit and consumer loans.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Explained and demonstrated self-service mobile options to customers.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Opened new consumer, business and fiduciary accounts.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Made introductions and referrals to other departments to help meet customer's broader financial needs.
- Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Discussed financial options with clients and provided informed suggestions.
- Drove sales by following up with leads and new customers through outbound calls.
- Gathered and documented customer information and relationships using CRM database.
- Received on-going, comprehensive training on consumer, business and home loan products and stayed up-to-date on regulatory regulations.
- Assisted customers with consumer and business loan applications as well as home equity lines of credit applications.
- Assembled important paperwork and application disclosures for borrower.
- Supported loan processing by compiling applicant documentation such as income and employment verifications, financial history paperwork and other various documents required for loan applications.
- Communicated with customers daily to request information and complete paperwork. Reviewed and validated details of loan applications and closing documentation. Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Participated in team-building activities to enhance working relationships.
Education
IBM Data Engineering - Data Science
Cousera
Online12-2025
Skills
- Relationship building and management
- Financial services
- Creative thinking
- Banking
- Loans
- Recordkeeping requirements
- Employee motivation
- Critical thinking
- Resourcefulness
- Organizational skills
- Teamwork and collaboration
Accomplishments
Chairman's Circle 2022.
Timeline
Virtual Relationship Banker II & FSR
Bank of Hawaii
12.2023 - Current
Virtual Relationship Banker
Bank of Hawaii
02.2023 - 12.2023
Relationship Banker II
Bank of Hawaii
01.2019 - 02.2023
IBM Data Engineering - Data Science
Cousera
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