TABITHA FELTY
Chandler,AZ
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
HMSHost
04.2024 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Longhorn
05.2021 - Current
- Follows company procedures and policies complying with quality assurance expectations and standards
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
Server
Texas Roadhouse
09.2018 - 05.2021
- Identified needs of customers promptly and efficiently
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Resolved customer concerns with friendly and knowledgeable service
Warehouse Order Selector
Reinhart
01.2018 - 09.2018
- Pulled merchandise to fulfill orders to specification
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Kept work areas clean, neat, and organized for optimal productivity and worker safety
- Read orders to obtain item numbers and locate merchandise in bins or on shelves
- Demonstrated great teamwork skills with staff members involved in production and transport
Glass Selector
JELD-WEN
07.2015 - 01.2018
- Consistently met production goals as established by management while maintaining high standards of accuracy throughout the shift
- Demonstrated ability to work independently or collaboratively as part of a team in a fast-paced environment
- Reliably ensured timely completion of assigned tasks within established deadlines while following all safety protocols
- Adaptably adjusted daily job responsibilities based on changing needs of the business operations
Education
BACHELOR OF ARTS - CLINICAL PSYCHOLOGY
Southern New Hampshire University
HOOKSETT, NH05-2024
Skills
- Leadership
- Cultural Awareness
- Client Relations
- Suggestive Selling
- Payments
- Order Accuracy
- Hostess support
- Team member support
Certification
RAMP Certified
References
- JACQULEINE VITOLO, Longhorn, Manager, Longhorn Manager, 5704526289, Jacquelinevitolo.jv@gmail.com
- VAL CARROLL, Hegins Feed and Supply, Warehouse Employee, Friend, 5702948775, vmcarroll07@yahoo.com
- MICHELLE BOGART, Longhorn, Server, Coworker, 5705566114, MIbogart23@yahoo.com
Timeline
Server
HMSHost
04.2024 - Current
Server/Bartender
Longhorn
05.2021 - Current
Server
Texas Roadhouse
09.2018 - 05.2021
Warehouse Order Selector
Reinhart
01.2018 - 09.2018
Glass Selector
JELD-WEN
07.2015 - 01.2018
RAMP Certified
BACHELOR OF ARTS - CLINICAL PSYCHOLOGY
Southern New Hampshire University
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