Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager
Five Guys Burger And Fries
10.2023 - Current
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional, organized, and safe environment for employees and patrons.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Crew Member
Five Guys Burger And Fries
09.2022 - 10.2023
Provided excellent customer service by greeting customers and meeting quality expectations.
Completed milkshakes and ice cream desserts for customers.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Prepared products following restaurant, health, and safety standards and procedures.
Collaborated with team members to complete orders.
Operated cash register to ring up final bill and process various forms of payment.
Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
Sales Associate
Kohls Department Store
11.2021 - 06.2022
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cosmetic Beauty Advisor
Discount Drug Mart
11.2016 - 11.2021
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
Met sales goals, supporting organizational health through consistent and reliable service.
Trained new staff in product knowledge and customer service protocols.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.