Tabitha Gaines
Dayton,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Victoria's Secret & PINK
10.2019 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Radio And Television Broadcasting
International College of Broadcasting
Dayton, OH03.2010
Associate of Science - Sound Engineering
International College of Broadcasting
Dayton, OH03.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
Customer Service Representative
Victoria's Secret & PINK
10.2019 - 03.2024
Associate of Science - Radio And Television Broadcasting
International College of Broadcasting
Associate of Science - Sound Engineering
International College of Broadcasting
Similar Profiles
Kayla ScanlonKayla Scanlon
Selling Associate at Victoria's Secret & Victoria's Secret PinkSelling Associate at Victoria's Secret & Victoria's Secret Pink
Michelle BecerraMichelle Becerra
Manager at Victoria's Secret & Victoria's Secret PinkManager at Victoria's Secret & Victoria's Secret Pink
Andrea GardnerAndrea Gardner
customer experience lead at Victoria's Secret & PINK by Victoria's Secretcustomer experience lead at Victoria's Secret & PINK by Victoria's Secret
Makayla MunozMakayla Munoz
Sales Associate at Victoria's Secret & PINKSales Associate at Victoria's Secret & PINK
Aniruth GadeAniruth Gade
Project Manager at Infosys LimitedProject Manager at Infosys Limited