TABITHA YOSTEN
GRANTS PASS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Teller
Peoples Bank of Commerce
Grants Pass
09.2024 - Current
- Processed customer transactions efficiently and accurately every day.
- Assisted customers with account inquiries and provided product information.
- Managed cash drawer and balanced daily cash transactions regularly.
- Ensured compliance with bank policies and procedures during all operations.
Fraud Specialist
Key Bank
Grants Pass
09.2022 - 04.2024
- Handled inbound calls regarding the processing of applications and fraudulent activity on cardholder accounts.
- Researched, resolved, documented, and responded to disputes and fraud claims, including identity theft.
- Facilitated escalation of issues to appropriate internal team.
- Assisted with the identification and subsequent closing of AML suspect accounts.
Quality Assurance Lead
Upstart Loan Operations
Grants Pass
05.2020 - 07.2022
- Counseled team members regarding performance progress and/or issues.
- Worked to develop and implement individual improvement plans.
- Collaborated with QA team to determine standards used in call evaluation.
- Reviewed recorded calls for KPI standards to ensure team goals were met.
Subject Matter Expert
Etsy
Grants Pass
02.2015 - 05.2020
- Resolved outstanding buyer and seller order concerns by providing detailed instructions and solutions.
- Acted as an administrator for closing disputes between members.
- Investigated and researched policies for the proper resolution in individual case concerns.
Education
Hair Design & Esthetician - Hair Design And Esthetics
Phagans Cosmetology College
Medford, OR 02.2002 - 09.2003
Skills
- Self-motivated
- Organized
- Detail oriented
- Dependable
- Adaptable
- Efficient
- Customer service skills
- Written and verbal communication
- Conflict resolution
- Microsoft Office
- Google Suite
Timeline
Teller
Peoples Bank of Commerce
09.2024 - Current
Fraud Specialist
Key Bank
09.2022 - 04.2024
Quality Assurance Lead
Upstart Loan Operations
05.2020 - 07.2022
Subject Matter Expert
Etsy
02.2015 - 05.2020
Hair Design & Esthetician - Hair Design And Esthetics
Phagans Cosmetology College
02.2002 - 09.2003
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