Tabitha Jimenez
Riverdale,NY
Summary
Dedicated customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
12
12
years of professional experience
Work History
Customer Fulfillment Associate
Studs Inc.
09.2021 - 01.2023
- Handled inbound customer chat and email conversations from various websites.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Receptionist
Dr. Amy David DDS
04.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Pastry Chef/Sous Chef/Support Staff Manager
Camp Walden
06.2017 - 09.2019
- Produced all pastry and bread items for 250 campers and staff, including birthday cakes and special event desserts
- Assisted Executive Chef on any and all tasks necessary
- Supervised and managed support staff members
- Coached and mentored team members in company policies and successful kitchen strategies.
- Advised senior managers about employee-related issues and identifiable workforce trends.
- Assisted in creating bi-weekly work schedule for all serving and hosting employees.
Bakery Team Lead
Pamela Wasabi
02.2017 - 05.2018
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Complied with health and safety codes to protect staff and customers.
- Trained all new team members
Lead Cashier
Garden Gourmet Market
11.2013 - 11.2014
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales Associate
Rite Aid Pharmacy
09.2010 - 09.2013
- Operated cash register and managed cash transactions
- Delivered exceptional customer service and recommended appropriate products to meet customers needs
- Worked alongside Store Manager on all plan-o-grams and new product offerings while keeping record of inventory and ordering products and supplies
Education
Bachelor of Science - Food Services Management
Johnson & Wales University - North Miami
Miami, FL02.2017
Associate of Arts - Culinary Arts
Johnson & Wales University - North Miami
Miami, FL11.2016
Associate of Arts - Baking and Pastry Arts
Monroe College
The Bronx, NY10.2014
Skills
- Spanish Language Fluency
- Customer Relations
- Retail Sales Customer Service
- Senior Leadership Support
- Staff Training
- Administrative Support
- Order Processing
- Conflict Resolution
- Data Evaluation
- Recordkeeping Strengths
- Stock Management
- Quality Control
Languages
Spanish
Native or Bilingual
Timeline
Customer Fulfillment Associate
Studs Inc.
09.2021 - 01.2023
Receptionist
Dr. Amy David DDS
04.2021 - 09.2021
Pastry Chef/Sous Chef/Support Staff Manager
Camp Walden
06.2017 - 09.2019
Bakery Team Lead
Pamela Wasabi
02.2017 - 05.2018
Lead Cashier
Garden Gourmet Market
11.2013 - 11.2014
Sales Associate
Rite Aid Pharmacy
09.2010 - 09.2013
Bachelor of Science - Food Services Management
Johnson & Wales University - North Miami
Associate of Arts - Culinary Arts
Johnson & Wales University - North Miami
Associate of Arts - Baking and Pastry Arts
Monroe College
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