Viridiana Salazar Longoria
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Citibank
02.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Caregiver
Debra Powell
06.2021 - 02.2022
- Monitored client vital signs, administered medications and tracked behaviors.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Sustainability Intern
Dodo
03.2021 - 05.2021
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Conducted research on emerging sustainability trends, providing valuable insights to inform business decisions.
- Developed comprehensive sustainability reports for management, highlighting progress and recommending improvements.
Waitress
Texas Roadhouse
03.2018 - 03.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Sales Associate, Men's Fragrance
Dillard’s
11.2017 - 05.2018
- Sales, reaching sale goals, recruiting customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Global Management
Arizona State University
Phoenix, AZ05.2021
AGEC - Business
Pima Community College
Tucson, AZ12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Relationship Building
- Spanish language fluency
- Computer Proficiency
- Call Management
Languages
Spanish
Native or Bilingual
German
Elementary
Timeline
Customer Service Representative
Citibank
02.2022 - 04.2024
Caregiver
Debra Powell
06.2021 - 02.2022
Sustainability Intern
Dodo
03.2021 - 05.2021
Waitress
Texas Roadhouse
03.2018 - 03.2021
Sales Associate, Men's Fragrance
Dillard’s
11.2017 - 05.2018
Bachelor of Science - Global Management
Arizona State University
AGEC - Business
Pima Community College
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