Tabitha Juris
Harrisburg,PA
Summary
Dedicated restaurant operations leader with a proven track record in team supervision and service enhancement. Implemented efficient workflows that improved customer satisfaction and increased sales. Skilled in guest relations and effective communication, focused on elevating dining experiences and resolving customer issues.
Overview
4
4
years of professional experience
Work History
Server/Hostess
Yanni's Greek Restaurant
Harrisburg, Pennsylvania
01.2024 - 02.2025
- Greeted guests warmly upon arrival and efficiently managed seating arrangements.
- Accurately took food and beverage orders from customers at tables.
- Explained daily specials and provided menus, enhancing guest dining experiences.
- Checked with guests for feedback on food served, resolving issues and ensuring timely beverage refills.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained polite, professional demeanor, encouraging guest inquiries and order placements.
- Processed cash transactions accurately at the end of each meal.
Certified Swing Manager
McDonald's Restaurant
Camp Hill, Pennsylvania
01.2021 - 01.2024
- Supervised daily restaurant operations to ensure compliance with company standards.
- Supervised floor operations during peak hours of business activity.
- Oversaw shift operations to ensure smooth service flow.
- Implemented efficient workflows that improved service delivery speed during peak hours.
- Monitored employee performance to uphold service quality standards.
- Resolved customer complaints, maintaining high satisfaction levels.
- Developed customer satisfaction strategies that contributed to increased sales.
- Trained team members on food safety and customer service protocols.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between management teams across locations for consistent operations.
- Provided guidance on proper use of POS systems for efficient checkout times.
- Tracked activities to proactively spot opportunities to improve operations and workflow.
- Mentored newly hired employees on various company programs to enhance their onboarding experience.
Education
Susquenita High School
Duncannon, PASkills
- Serving expertise
- Menu familiarity
- Order processing
- Point of sale operation
- Cash handling
- Food safety
- Service efficiency
- Customer experience
- Guest relations
- Employee training
- Performance tracking
- Time management
- Adaptability under pressure
- Effective communication
- Hospitality Standards
Timeline
Server/Hostess
Yanni's Greek Restaurant
01.2024 - 02.2025
Certified Swing Manager
McDonald's Restaurant
01.2021 - 01.2024
Susquenita High School