Tabitha McCray
Houston,TX
Summary
Client-focused professional with 10+ years of direct, customer-facing experience spanning healthcare and automotive industries. Over the past 5 years, developed a strong background in hospice, rehabilitation, senior care management, and community outreach. Prior 8 years in automotive service leadership strengthened skills in customer satisfaction, operations management, and team collaboration. Proven ability to build referral networks, guide families through complex decisions, and drive organizational growth. Seeking to leverage leadership and client relations strengths in a healthcare management role.
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
13
13
years of professional experience
Work History
Area Business Development Manager
The Care Team Hospice
06.2025 - Current
- Built and nurtured relationships with physicians, senior communities, and hospitals to increase referrals and market presence.
- Delivered compassionate, educational consultations to families navigating end-of-life care.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Managed clinical intake and insurance verification, ensuring timely and eligible admissions.
- Partnered with interdisciplinary teams for seamless transitions and high patient satisfaction.
- Achieved consistent growth through data-driven outreach, market analysis, and strategic planning.
Geriatric Care Manager
Indigo Care Management
07.2024 - Current
- Conduct comprehensive assessments and develop personalized care plans for aging clients.
- Streamlined operations and prioritized tasks, to increase revenue
- Advocate for clients by coordinating with families, providers, and senior living facilities.
- Address complex issues including cognitive decline, care transitions, and family conflict.
- Balance clinical insight with empathy to support safe, independent living.
Physician Navigator
PAM Rehabilitation Hospital
02.2022 - 08.2022
- Reviewed patient records, conducted pre-admission screenings, and coordinated physician approvals.
- Managed referral pipeline from inquiry to hospital admission.
- Marketed rehabilitation services to hospitals and post-acute providers.
- Strengthened referral relationships using account-based strategies and CRM tools.
- Manager a high call volume and grow census at a rapid rate
Community Relations Manager
Friendly Faces Senior Care
07.2020 - 02.2022
- Conducted in-home assessments and coordinated follow-up services.
- Expanded agency visibility through partnerships, expos, and local outreach.
- Grew terri
- Maintained and grew referral pipelines with hospitals, physicians, and assisted living communities.
- Managed social media presence and participated in SEO/marketing campaigns.
- Successfully grew census and expanded territory
Various Roles
Sonic Automotive
08.2012 - 07.2020
- Assistant Service Manager / Service Advisor | Nov 2014 – Mar 2020
- Managed repair timelines, team workflow, and client expectations in a high-volume dealership.
- Advised customers on service needs, estimates, and preventative care.
- Maintained top-tier CSI scores through consistent, clear communication.
- Rental Coordinator | Sept 2014 – Nov 2014
- Managed rental dispatch, vehicle inspections, and inventory readiness.
- Business Development / Internet Sales | Aug 2012 – Sept 2014
- Responded to online leads, scheduled test drives, and managed CRM conversions.
- Improved lead-to-sale rates through proactive digital engagement.
Education
Associate of Arts
General Studies
Certifications:
Certified Nursing Assistant (CNA)
Skills
- Healthcare Leadership & Business Development
- Senior Care Navigation & Assessments
- Overseeing Sales Reps in Field
- Strategic Account Growth & Referral Development
- Community Outreach & Branding
- Clinical Intake, Insurance Verification & Pre-Admission Screening
- Cross-Functional Team Collaboration
- CRM Systems: HCHB, Swift Ops, Epic, AIDA, Clear Care, Salesforce, Eleads
- Operations & Client Service
- Customer Experience & Communication
- Conflict Resolution & Relationship Management
- Service Department Workflow & Satisfaction Metrics
- Microsoft Office Suite SAP Outlook ADP/CDK
Timeline
Area Business Development Manager
The Care Team Hospice
06.2025 - Current
Geriatric Care Manager
Indigo Care Management
07.2024 - Current
Physician Navigator
PAM Rehabilitation Hospital
02.2022 - 08.2022
Community Relations Manager
Friendly Faces Senior Care
07.2020 - 02.2022
Various Roles
Sonic Automotive
08.2012 - 07.2020
Associate of Arts
General Studies
Certifications:
Certified Nursing Assistant (CNA)