Tabitha Mcknight
Shreveport ,LA
Summary
Dynamic and compassionate CNA with a proven track record at Truexcellence, excelling in patient care and vital signs monitoring. Recognized for enhancing patient satisfaction through empathetic communication and effective problem-solving. Committed to maintaining HIPAA compliance while delivering high-quality support and fostering a positive healing environment.
Overview
9
9
years of professional experience
Work History
CNA
Truexcellence
02.2020 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety standards in patient environments.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Provided emotional support to patients and families during challenging times.
- Trained new staff on best practices for patient assistance and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Implemented infection control measures to enhance patient safety and comfort.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Cosmetologist
Royalty Hair Salon
Shreveport, LA
01.2017 - Current
- Provided personalized hair consultations to assess client needs and preferences.
- Executed a variety of hair cutting, coloring, and styling techniques to achieve desired outcomes.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Educated clients on proper hair care routines and product usage for optimal results.
- Assisted in training junior staff on salon protocols and best practices for services.
- Developed loyalty programs that increased client retention and satisfaction rates.
- Collaborated with team members to enhance service delivery and overall client experience.
- Implemented new product lines based on industry trends, resulting in increased service offerings.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
Apartment Leasing Agent
Siegel Select®
Bossier City, LA
08.2021 - 11.2023
- Conducted market research to identify competitive pricing strategies for leasing units.
- Developed promotional materials to enhance property visibility and attract potential renters.
- Maintained up-to-date knowledge of local housing regulations and industry trends.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
- Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
- Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
- Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
- Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
- Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
- Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
- Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
- Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
- Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
- Greeted clients, showed apartments, and prepared leases.
Apartment Leasing Agent
Residence of Spring Ridge
Shreveport, LA
08.2018 - 03.2022
- Assisted prospective tenants with property tours and information on available units.
- Managed lease documentation and ensured compliance with rental agreements.
- Responded to tenant inquiries, addressing concerns promptly and professionally.
- Collaborated with maintenance staff to coordinate timely repairs for residents.
- Organized community events to foster resident engagement and satisfaction.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
Education
Cosmetology License - Beauty
Pat Goins Beauty School
Bossier City, LA03.2018
Certified Nursing Assistant - Nursing
Shreveport Job Corbs
Shreveport, LA12.2004
High School Diploma - Basic Education
Fair Park High School
Shreveport, LA05.2002
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Bathing assistance
Attention to detail
HIPAA compliance
Feeding assistance
Basic life support
Dressing assistance
Maintaining confidentiality
End-of-life care
Compassionate communication
Patient transfers
Emotional support
Complex Problem-solving
Emergency response
Clinical documentation
Medication administration
Wound care
Problem-solving
Multitasking and organization
Critical thinking
Team collaboration
Active listening
Timeline
Apartment Leasing Agent
Siegel Select®
08.2021 - 11.2023
CNA
Truexcellence
02.2020 - Current
Apartment Leasing Agent
Residence of Spring Ridge
08.2018 - 03.2022
Cosmetologist
Royalty Hair Salon
01.2017 - Current
Cosmetology License - Beauty
Pat Goins Beauty School
Certified Nursing Assistant - Nursing
Shreveport Job Corbs
High School Diploma - Basic Education
Fair Park High School