Tabitha Neumann
Miramar
Summary
A self-motivated individual who is driven by results, with extensive experience in operations management, client retention, and team leadership. Maintaining a collaborative approach to achieving organizational success through strategic decision-making and innovative problem-solving.
Overview
5
5
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
CORAL GABLES
12.2023 - Current
- OVERALL BRANCH OPERATION: Developing and managing a team of 10+ employees, delivering excellent customer service, growing the fleet of vehicles, and running a profitable organization. Proven ability to execute the plans and company policies 100% of the time. Enhancing processes and improving the Service Quality Index (SQI) from 78% to 91%.
- CUSTOMER SERVICE: Maintaining an above-corporate-average SQI at all three stores I managed. Dedicated and personable customer service representative with over 4 years of experience providing high-quality support in fast-paced environments. Highly skilled in resolving issues efficiently, building positive client relationships, and delivering exceptional service that drives satisfaction and loyalty.
- GROWTH: A proven track record of driving business expansion and increasing revenue. Experienced a 46% growth for the month of March by building relationships with local dealerships and opening new accounts. Having a strong sales strategy for fueling long-term partnerships, resulting in growth and profitability.
Assistant Manager
Enterprise Rent-A-Car
Miami
07.2023 - 11.2023
- OVERALL BRANCH OPERATIONS: Overseeing a flagship operation, managing a fleet of 350+ vehicles, and 10+ accounts.
- Continuously qualifying in the Matrix (Top 1/3) for six months in this role.
- Promoted to first Branch Manager role based on Matrix of Employee Development, Customer Service, Growth and Profitability
Station Manager
Enterprise Rent-A-Car
Key West
05.2022 - 07.2023
- OVERALL BRANCH OPERATIONS: Overseeing multiple locations to ensure a common goal to achieve at or above the corporate average. Working in a high-paced environment, achieving an Area High SQI of 89% at an airport location.
- Implementing a 'Yes' mentality, moving to Key West as a trainee, and maxing out promotions as a Station Manager.
- Training and developing new employees, providing technical support for the new system, and becoming the 'Welcoming Committee' for employees moving away from home.
Management Trainee
Enterprise Rent-A-Car
Miami
06.2021 - 05.2022
- Learned company processes, procedures and employee role functions.
- Collaborated with senior management to ensure successful implementation of overall operations of branch such as excellent customer service and maintaining sales over corporate average.
Server
Flanigan's Seafood Bar and Grill
Hallandale
06.2020 - 11.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Education
BBA - Business Administration And Marketing
Florida International University
Miami, FL12-2020
Skills
- Team leadership and management
- Relationship building and customer service
- Client management and retention
- Operations management
Timeline
Branch Manager
Enterprise Rent-A-Car
12.2023 - Current
Assistant Manager
Enterprise Rent-A-Car
07.2023 - 11.2023
Station Manager
Enterprise Rent-A-Car
05.2022 - 07.2023
Management Trainee
Enterprise Rent-A-Car
06.2021 - 05.2022
Server
Flanigan's Seafood Bar and Grill
06.2020 - 11.2021
BBA - Business Administration And Marketing
Florida International University