Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Tabitha Roman

San Antonio,TX

Summary

Hardworking and passionate candidate with strong problem-solving skills eager to secure IT helpdesk position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Project Manager / Technical Documentation Specialist

AIT Services LLC
03.2020 - 12.2022
  • Developed and implemented management protocols, procedures, and guidelines, overseeing timely completion of projects
  • Coordinated with vendors and third-party contractors to procure necessary resources
  • Identified and resolved project issues promptly, maintaining communication with clients to ensure alignment with expectations
  • Developed comprehensive scopes of work detailing project objectives, requirements, deliverables, and timelines.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Dispatching Supervisor

AIT Services LLC
07.2018 - 03.2020
  • Created, routed, and managed service work orders using dispatch/ticketing software
  • Maintained accurate records of service requests, technician assignments, and client interactions
  • Acted as the primary point of contact for on-site employees, providing IT support and troubleshooting technical issues
  • Managed the RMA process for all equipment by generating return labels, coordinating shipping logistics, and tracking shipments to ensure timely resolution of equipment returns
  • Conducted follow-up calls with customers to ensure satisfaction with service delivery and address any additional needs or concerns.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Field Technician

3b2 Solutions & AIT Services LLC
02.2015 - 07.2018
  • Conducted service calls for all Point of Sale and network-related equipment, identifying and resolving issues. (POS systems, CC readers, KDS systems, routers, firewalls, access points, etc.)
  • Imaged POS terminals, configuring and installing necessary software and firmware
  • Installed, repaired, and certified CAT5e cabling
  • Completed client deliverables, ensuring utmost satisfaction with the services provided
  • Traveled throughout all 50 states, meeting demanding and ever-changing schedule requirements.

Education

High School Diploma -

Chino High School
Chino, CA
06.2014

Skills

  • Project Management
  • Customer Service
  • Technical Support
  • Problem Resolution
  • Data Entry
  • Equipment Installation
  • Hardware Repair
  • Technical Troubleshooting

Hobbies

  • Sports
  • Reading
  • Soldering
  • Outdoor Activites

Timeline

Project Manager / Technical Documentation Specialist

AIT Services LLC
03.2020 - 12.2022

Dispatching Supervisor

AIT Services LLC
07.2018 - 03.2020

Field Technician

3b2 Solutions & AIT Services LLC
02.2015 - 07.2018

High School Diploma -

Chino High School

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Tabitha Roman