Tabitha Rugg
Saint Augustine
Overview
28
28
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
03.2020 - Current
- Delivered product and food to designated locations in a time efficient manner.
- Delivered clientele to appropriate locations in a safe and secure process while maintaining excellent rapport and communication.
Front Desk Manager
Holiday Inn Express Hotel Suites
02.2023 - 08.2025
- Assisted with daily front desk operations, ensuring smooth guest check-in and check-out processes.
- Maintained accurate reservation records using property management systems to enhance operational efficiency.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Supported team in managing inventory of front desk supplies, contributing to efficient resource allocation.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Resolved guest complaints by addressing issues with rooms promptly.
Correctional Officer Sergeant
State of Florida Department of Corrections
01.1998 - 07.2016
- Supervised daily operations of correctional facility, ensuring compliance with safety regulations and protocols.
- Trained and mentored new officers on security procedures and emergency response techniques.
- Conducted regular inspections of facilities to identify potential safety hazards and implement corrective measures.
- Developed and enforced policies to enhance inmate management and promote rehabilitation efforts.
- Coordinated incident response strategies during emergencies, maintaining order and safety within the facility.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Supervised 160 employees and performance of tasks and managed 396 offenders.
- Provided ongoing mentoring and guidance to junior officers, fostering a supportive team environment focused on professional growth and development.
- Developed strong relationships with local law enforcement agencies to enhance information sharing and cooperation between organizations.
- Improved staff communication by implementing weekly meetings and regular training sessions.
- Coordinated responses to emergency situations arising in different prison locations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
Education
Associate of Science - Graphic Design
Santa Fe College
Gainesville, FL02-2003
Associate of Science - Computer Programming
Santa Fe College
Gainesville, FL02-2003
Skills
- Check-in and Check-out procedures
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Conflict management
- Hospitality management
- Staff supervision
- Daily reporting
- Delegating work assignments
- POS system operation
- Employee training
- Staff management
- Staff development
- Operations management
- Sales and upselling
- Administrative skills
- Team Training
- Event coordination
- Safety and security procedures
- Property security
- Maintenance requests
- Policy enforcement
- Spanish fluency
- Reservations
- VIP guest relations
- Revenue enhancement
Certification
- CCS - Certified Corrections Supervisor
- CCO - Certified Corrections Officer
- First Responder Certification - 2023
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Manager
Holiday Inn Express Hotel Suites
02.2023 - 08.2025
Uber Partner
Uber
03.2020 - Current
Correctional Officer Sergeant
State of Florida Department of Corrections
01.1998 - 07.2016
Associate of Science - Graphic Design
Santa Fe College
Associate of Science - Computer Programming
Santa Fe College
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