Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Tabitha Shupe

Summary

I am a driven and resourceful administrative professional along side being a senior level server with 7 years of experience in the customer service industry. I have a reputation for problem solving, improving customer satisfaction, and contributing to the overall operational efforts. I am consistently effective and efficient in every aspect of my work.

Overview

8
8
years of professional experience

Work History

Executive Assistant

McKinsey & Company
09.2022 - 10.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Server

Applebee's Bar and Grill
09.2017 - 07.2022
  • Generated higher check totals and tip retrievals with suggested selling and upselling marketing techniques
  • Communication, listening and negotiation skills through execution of solving customer needs
  • Maintaining stable approachable and optimistic attitude
  • Multitasking capabilities by anticipating and identifying needs within a fast-pace environment.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Personal Assistant

Carolyn Goldman, AZ Defense Attorney, LLC
03.2021 - 08.2021
  • Oversaw personal and professional calendars and coordinated to best handle tasks.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative, personal, and home support including making errand arrangements, contributing to documentation processes, and maintaining household cleanliness.

Hostess

Applebee's Bar and Grill
07.2015 - 09.2017
  • Established positive relations by managing information and orchestrating speedy seating.
  • Promoted business loyalty by fostering positive customer relationships.
  • Opened and closed seating sections according to volume of guests.

Education

Red Mountain High School
Mesa, Arizona

No Degree - Physics

Maricopa Community Colleges - Rio Salado Community College
Tempe

Bachelor of Science - Business Management

Arizona State University
Tempe, AZ
05.2021

Skills

  • Resourceful
  • Task management
  • Range in communication styles
  • Teamwork
  • Adaptability
  • Problem solving
  • Time management
  • Data analysis, Excel
  • Report Writing, OneNote
  • Mail Management, Outlook
  • Payroll
  • Process Improvements

Volunteer Experience

  • Leadership Academy, Tempe, Arizona, 08/2017, Top 10% of high schools' students selected to become part of an organization that granted me leadership opportunities and benefits., Upheld a grade point average of 3.25 or higher to remain in the organization
  • Camp Carey, Prescott, Arizona, 08/2017, Arizona State University W. P. Carey Business camping trip. Successfully collaborated with a group of 8 other students to present a business proposal for how to get more students to attend ASU sporting events.
  • Relay for Life, Mesa, Arizona, 04/2016, Reflected entrepreneurship skills by working with my softball team to create, sell and market softball hair bows and ties to participants attending the event.

Timeline

Executive Assistant

McKinsey & Company
09.2022 - 10.2023

Personal Assistant

Carolyn Goldman, AZ Defense Attorney, LLC
03.2021 - 08.2021

Server

Applebee's Bar and Grill
09.2017 - 07.2022

Hostess

Applebee's Bar and Grill
07.2015 - 09.2017

Red Mountain High School

No Degree - Physics

Maricopa Community Colleges - Rio Salado Community College

Bachelor of Science - Business Management

Arizona State University

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Tabitha Shupe