Sales professional with strong background in optimizing sales processes and driving customer satisfaction. Known for reliable team collaboration and adaptability in dynamic environments. Expertise in relationship building and strategic planning, valued for high standards and results-oriented approach.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Sales Operator, Media Sales Associate
3 Years 9 Months
Best Buy | 09.2008 - 06.2012
Areas of expertise Phone Customer Service, Cashier, Customer Sales
Gas Station Cashier
10 Months
BP Gas | 07.2012 - 05.2013
Areas of expertise Cashier, Customer Service, Lottery Sales, Stocking, Cleaning
Hot Foods Cook and Customer Service
1 Year 7 Months
Giant Eagle | 09.2013 - 04.2015
Areas of expertise Customer Service, Cooking/Serving Food, Cafe, Cashier, Cleaning, Stocking
Cashier, Store Clerk, Waitress
1 Year 5 Months
Freeport Foods (no Longer in Business) | 05.2015 - 10.2016
Areas of expertise Food/Goods Sale and Preparation, Lottery machine sales, Waitress, Phone Customer Service, Handled Slicer and Grinder machinery daily, Customer Service, Cleaning, Stocking
Overnight Manager (4 Years) Salesperson (9 Years)
9 Years 1 Month
Sheetz | 07.2017 - Current
Supervised overnight operations, ensuring compliance with safety and health regulations.
Trained team members on customer service standards and operational procedures.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Implemented process improvements that streamlined nightly cash handling procedures.
Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
Mitigated operational risks during overnight hours by developing contingency plans for emergency situations or unexpected occurrences.
Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
Enhanced communication efficiency by implementing a centralized communication system, ensuring all relevant information is accessible to team members throughout the overnight shift.
Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
Boosted employee morale through recognition programs tailored specifically for the unique challenges faced during overnight shifts.
Third Key Manager
1 Year 5 Months
Claire's Boutique | 02.2016 - 07.2017
Supervised daily store operations to ensure exceptional customer service and product availability.
Trained and mentored team members on sales techniques and product knowledge.
Managed inventory levels, performing regular stock audits to minimize shrinkage.
Implemented visual merchandising standards to enhance product presentation and drive sales.
Coordinated promotional events, boosting customer engagement and foot traffic in-store.
Counted registers and cleaned and secured shop at end of shift.
Temporary Clean Room Assembly
3 Months
Randstad (Bayer) | 09.2015 - 12.2015
Worked at different stations to assemble and ship medical equipment.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Cinemark Theater Ticket Booth Sales
2 Months
Cinemark Theaters (no Longer in Business) | 08.2008 - 10.2008
Cultivated expertise in child care for infants through school-age children over four years.
Coffee Shop Barista and Cashier
1 Year 5 Months
The Hive (no Longer in Business) | 02.2007 - 07.2008
Executed cashier operations and delivered exceptional customer service in fast-paced environments. Prepared and served drinks for multiple customers.
Graphic Designer (student Work)
The Art Institute of Pittsburgh (no Longer Exist) | 04.2006 - 04.2006
1 Week Temporary Areas of expertise computer skills, designing signs and booklet. Volunteer work designed shirt for college play
Ambulance Service Attendant
3 Years 1 Month
Buffalo EMS (no Longer in Business) | 04.2002 - 05.2005
Facilitated patient transport to and from hospitals, ensuring timely and safe transfers.
Day Care Staff
2 Years 4 Months
Kelly's Kids Inc. (No Longer in Business) | 06.1999 - 10.2001
Cultivated expertise in child care for infants through school-age children over four years.
Education
Bachelors of Science - Graphic Design
The Art Institute of Pittsburgh | 12-2006
Bachelor of Science in Graphic Design
Freeport Area Senior High | 05-1999
High School Diploma
Skills
Developed graphic design solutions while pursuing a Bachelor of Science degree in Graphic Design.
Assisted customers in six different roles
enhancing satisfaction and service quality.
Operated as a cashier across six different positions
providing accurate transactions and customer support.
Aided in managing emergencies and high-stress situations effectively.
Assembled medical equipment while adhering to clean room protocols.
Engaged with the public for over 18 years
fostering positive interactions.
Executed food preparation tasks using various machinery including slicers
grinders
and deep fryers.
Recognized special occasions and contributed to employee morale enhancement at multiple workplaces.
District Energy, Engineering – District Energy Infrastructure and Planning Lead at City of surreyDistrict Energy, Engineering – District Energy Infrastructure and Planning Lead at City of surrey