TABITHA WALKER
Chattanooga,TN
Summary
Dynamic Billing Specialist with extensive experience at HCA Parallon, adept at resolving complex billing discrepancies and enhancing accuracy through meticulous audits. Proven ability to foster relationships with healthcare providers while demonstrating strong customer service and billing software proficiency. Successfully reduced billing errors, leading to improved client satisfaction and streamlined processes.
Overview
20
20
years of professional experience
Work History
Billing Specialist
HCA Parallon
Chattanooga, TN
03.2021 - Current
- Trained new staff on billing software and procedures to ensure seamless onboarding.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Billing Assistant
Tmoblie
Chattanooga, TN
05.2016 - 02.2021
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Billing Clerk
BCBST
Chattanooga, TN
04.2011 - 10.2015
- Streamlined billing processes to enhance accuracy and reduce discrepancies.
- Collaborated with cross-functional teams to resolve invoicing issues efficiently.
- Analyzed billing data to identify trends and recommend process improvements.
- Led initiatives to automate manual billing tasks, increasing overall department efficiency.
- Monitored accounts receivable aging reports, prioritizing collections for overdue accounts.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Billing Representative
Wilkins Research
Chattanooga, TN
12.2005 - 03.2011
- Streamlined billing processes to enhance accuracy and reduce discrepancies.
- Collaborated with cross-functional teams to resolve invoicing issues efficiently.
- Managed customer accounts, ensuring timely updates and compliance with payment terms.
- Analyzed billing data to identify trends and recommend process improvements.
- Monitored accounts receivable aging reports, prioritizing collections for overdue accounts.
- Implemented best practices for documentation, enhancing record-keeping accuracy and reliability.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Education
GED -
Chattanooga State Community College
Chattanooga, TN12-2015
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Invoice generation
- Denial management
- Payment posting
- Medical billing expertise
- Patient account management
- Relationship building
- Collections
- Collection practices
- Billing software proficiency
- Billing best practices
- Customer service support
Timeline
Billing Specialist
HCA Parallon
03.2021 - Current
Billing Assistant
Tmoblie
05.2016 - 02.2021
Billing Clerk
BCBST
04.2011 - 10.2015
Billing Representative
Wilkins Research
12.2005 - 03.2011
GED -
Chattanooga State Community College