Tabitha Walker

• Assisted members with health insurance benefits, eligibility, enrollment, and coverage questions.
• Explained claims, prior authorization, deductibles, co-pays, and provider network information.
• Researched and resolved member concerns while maintaining HIPAA compliance and confidentiality.
• Educated members regarding Medicaid, Medicare, Marketplace, and Managed Care plans.
• Verified member information and assisted with plan changes and primary care provider selection.
• Maintained quality, productivity, and compliance standards in a fast-paced call center.
• Navigated multiple applications simultaneously, including Citrix-based system, while providing service.

· Train teachers and implement activities that support physical, social, emotional, and cognitive growth of infants and toddlers.

· Monitor children’s health and nutrition, conduct assessments, and maintain documentation on child progress.

· Coordinate with families, provide resources, and support to enhance parenting skills and encourage family engagement.

· Collaborate with community services, advocate for families, and ensure a safe and nurturing environment.

· Engage in ongoing professional development to stay informed about best practices in early childhood education.

· Promote the values of the Boys & Girls Club, including respect, responsibility, and community involvement

· Planned, implemented, and led program activities including sports, arts and crafts, academic support, and recreational activities to enhance youth engagement

· Supervise and engage with youth in a caring and supportive manner, ensure safety and well-being.

· Fostered positive relationships with youth, encouraging active community participation and personal development

· Collaborated with team members to cultivate a positive and inclusive environment for all club members, ensuring supportive interactions

· Create reports regarding behavior and injury

• Provided in-home personal care services and maintained a safe, secure, and healthy environment.
• Assisted with activities of daily living - mobility, personal hygiene, and feeding.
• Kept household clean and organized, ran errands, and prepared and served meals.
• Respected and safeguarded patient privacy and confidentiality.

• Provided assistance with activities of daily living - hygiene and mobility.
• Coordinated with doctors and nurses to develop care plans for patients.
• Responded to call signals to determine patient needs.
• Maintained accurate and complete documentation and abided by HIPAA guidelines.

· Supervised and monitored the safety of children

· Prepared meals and organized mealtimes and snacks for children

· Developed schedules and routines to ensure sufficient physical activity, rest, and playtime.

· Provided excellent customer service and resolved customer inquiries

· Operated cash register, scanned merchandise, accepted payments, and ensured accurate cash holdings for daily transactions.

· Balanced cash register, stocked shelves, and maintained a clean work environment.

· Supported store operations by restocking and organizing merchandise displays to maintain product availability and presentation.