Tabitha Walker

• Assisted members with health insurance benefits, eligibility, enrollment, and coverage questions.
• Explained claims, prior authorization, deductibles, co-pays, and provider network information.
• Researched and resolved member concerns while maintaining HIPAA compliance and confidentiality.
• Educated members regarding Medicaid, Medicare, Marketplace, and Managed Care plans.
• Verified member information and assisted with plan changes and primary care provider selection.
• Maintained quality, productivity, and compliance standards in a fast-paced call center.
• Navigated multiple applications simultaneously, including Citrix-based system, while providing service.

· Train teachers and implement activities that support physical, social, emotional, and cognitive growth of infants and toddlers.

· Monitor children’s health and nutrition, conduct assessments, and maintain documentation on child progress.

· Coordinate with families, provide resources, and support to enhance parenting skills and encourage family engagement.

· Collaborate with community services, advocate for families, and ensure a safe and nurturing environment.

· Engage in ongoing professional development to stay informed about best practices in early childhood education.

· Promote the values of the Boys & Girls Club, including respect, responsibility, and community involvement

· Planned, implemented, and led program activities including sports, arts and crafts, academic support, and recreational activities to enhance youth engagement

· Supervise and engage with youth in a caring and supportive manner, ensure safety and well-being.

· Fostered positive relationships with youth, encouraging active community participation and personal development

· Collaborated with team members to cultivate a positive and inclusive environment for all club members, ensuring supportive interactions

· Create reports regarding behavior and injury

• Supported activities of daily living, enhancing patient comfort in mobility, personal hygiene, and feeding.
• Delivered in-home personal care services, ensuring a safe and healthy environment for patients.
• Maintained a clean and organized household while managing errands and meal preparation.
• Ensured patient confidentiality to protect sensitive information.