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Tabitha Williams
Dental Assistant/Medical ADMIN-SchedulingCoordinator
Means,KY
Summary
Efficient and detail-oriented Healthcare Transplant Services Coordinator with 12 years of experience in healthcare and quality control. Proven track record in optimizing patient scheduling processes, reducing wait times, and enhancing clinic operations. Skilled in maintaining compliance with HIPAA regulations and collaborating with multidisciplinary teams to improve patient care. Strong background in quality assurance and inspection, ensuring adherence to industry standards and fostering continuous improvement. Authorized to work in the US for any employer
Overview
1
1
Certification
14
14
years of professional experience
Work History
Transplant Services Coordinator
UK Healthcare
Lexington, KY
04.2024 - 04.2025
- Oversaw and maintained the patient scheduling system, keeping appointment details accurate and current. Coordinated daily schedules for XX+ patients to boost efficiency and cut down wait times, introducing new procedures that reduced delays by XX%. Worked closely with medical staff to prioritize urgent cases and handle special requests, while promptly addressing patient questions about availability, rescheduling, or cancellations. Protected patient confidentiality in line with HIPAA, accurately updating demographic info in the EHR system. Verified insurance coverage, secured authorizations, and supported multi-disciplinary clinics involving various providers. Scheduled follow-ups based on physician recommendations and kept operations running smoothly during emergencies or unexpected changes. Partnered with billing, medical records, and nursing teams to resolve scheduling issues, delivering professional and empathetic customer service. Maintained high accuracy to avoid errors or double bookings, strengthened relationships with referring physicians for seamless referrals, and set up reminder systems that cut no-shows by XX%. Generated appointment reports for management, participated in team meetings to share ideas and tackle challenges, and worked with IT to troubleshoot technical issues.
- Coordinated patient scheduling to optimize workflow and enhance service delivery.
Quality Control Inspector
Hitachi Automotive Systems Americas, Inc
Harrodsburg, KY
10.2020 - 08.2023
- Conducted thorough inspections of incoming raw materials, ensuring compliance with quality standards and specifications
- Performed visual and dimensional inspections on finished products to verify conformance to customer requirements
- Utilized precision measuring instruments such as calipers, micrometers, and gauges to perform accurate measurements
- Implemented and maintained a comprehensive quality control system to monitor product quality throughout the manufacturing process
- Identified non-conforming products or materials and initiated corrective actions to prevent further production issues
- Collaborated with cross-functional teams including production, engineering, and suppliers to address quality concerns and implement effective solutions
- Created detailed inspection reports documenting findings, deviations from specifications, and recommended corrective actions
- Developed and implemented statistical process control (SPC) methods to monitor key process parameters for continuous improvement purposes
- Conducted root cause analysis investigations on product defects or failures to identify underlying causes and implement preventive measures
- Trained production line operators on proper quality control procedures and techniques to ensure consistent adherence to standards
- Maintained accurate records of inspection results, test data, and other relevant documentation for traceability purposes
- Assisted in the development of standard operating procedures (SOPs) related to quality control activities for improved consistency across shifts or departments
- Conducted internal audits to assess compliance with quality standards and implemented corrective actions as needed
- Developed and maintained strong relationships with key stakeholders including customers, suppliers, and internal teams
- Performed risk assessments on critical processes or products to identify potential failure points and implement preventive measures
- Hitachi Automotive Systems Americas, Inc-Harrodsburg, KY
Material Handler/Forklift Operator
Hitachi Automotive Systems Americas, Inc
Harrodsburg, KY
01.2016 - 08.2019
- Operated forklift to safely and efficiently move materials, products, and equipment
- Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
- Maintained accurate inventory records by properly documenting incoming and outgoing shipments
- Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
- Assisted in the packaging and labeling of products for shipment or storage
- Utilized handheld scanners or computer systems to track inventory movement within the warehouse
- Ensured compliance with quality control standards during loading/unloading processes
- Operated various types of forklifts, such as sit-down, stand-up, reach truck, or clamp truck based on job requirements
- Safely transported materials between different areas of the warehouse without any incidents
- Hitachi Automotive Systems Americas, Inc-Harrodsburg, KY
Hairstylist/Cosmetologist/salon owner
Head over Heels Salon
Danville, KY
05.2011 - 01.2016
- Operated various types of forklifts, such as sit-down, stand-up, reach truck, or clamp truck based on job requirements
- Safely transported materials between different areas of the warehouse without any incidents
- Head over Heels Salon-Danville, KY
Education
High school diploma - undefined
McVeigh Christian Academy
McVeigh, KY06.2003
Skills
- Hair Styling
- CPR
- Management
- Patient care
- English
- Supervising experience
- Quality Assurance
- Manufacturing
- Microsoft Word
- Organizational skills
- Medical terminology
- Leadership
- Makeup Application
- Load & unload
- Microsoft Outlook
- Quality Inspection
- Dental office experience
- Packaging
- Forklift
- Communication skills
- Nail Care
- Customer service
- Materials Handling
- Windows
- Microsoft Office
- Basic life support
- Order Picking
- Team management
- Computer skills
- Microsoft Excel
- Assembly
- Quality Control
- Shipping & Receiving
- Medical office experience
Certification
- Forklift Certification
- Cosmetology License
Timeline
Transplant Services Coordinator
UK Healthcare
04.2024 - 04.2025
Quality Control Inspector
Hitachi Automotive Systems Americas, Inc
10.2020 - 08.2023
Material Handler/Forklift Operator
Hitachi Automotive Systems Americas, Inc
01.2016 - 08.2019
Hairstylist/Cosmetologist/salon owner
Head over Heels Salon
05.2011 - 01.2016
High school diploma - undefined
McVeigh Christian Academy