Tabitha A Michael
Rayne,LA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
11
11
years of professional experience
Work History
Associate Team Leader
H&r Block Tax Svc
01.2023 - 04.2024
- Handled escalated customer service inquiries from other departments when necessary.
- Conducted regular meetings with the team to discuss progress and challenges.
- Monitored performance of individual team members and provided feedback.
- Ensured compliance with company policies and procedures by all staff members.
- Analyzed data from customer surveys and feedback forms to identify areas of improvement.
- Assigned tasks to individual team members based on their strengths and abilities.
- Developed weekly, monthly, quarterly reports on team performance.
- Implemented changes in processes or systems as required for improving efficiency.
Tax Preparer
H&r Block
01.2019 - 04.2019
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Head Cashier
Harbor Freight
Lafayette, LA
03.2013 - 11.2014
Education
GED -
Lafayette Parish School Board
Lafayette, LA04-2014
Skills
- Drawer balancing
- Training and coaching
- Customer Service Management
- Shift Scheduling
- Transaction Management
- Payment Processing
- Supply Restocking
- Stock management
- Positive Attitude
- Customer Service
Timeline
Associate Team Leader
H&r Block Tax Svc
01.2023 - 04.2024
Tax Preparer
H&r Block
01.2019 - 04.2019
Head Cashier
Harbor Freight
03.2013 - 11.2014
GED -
Lafayette Parish School Board
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