Theresa Williams
Winder,GA
Summary
Customer Service Team Leader with extensive experience in Retail grocery, recognized for improving customer satisfaction through effective communication and conflict resolution. Strong problem-solving skills that contribute to enhanced team performance and customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Team Leader
Publix
Winder, USA
08.2019 - Current
Financial Services Representative
PNC Bank
Lawrenceville, USA
01.2015 - 07.2019
- Coached and mentored new staff members on effective communication techniques and how to handle difficult customer situations.
- Supported recruiting and hiring efforts of high caliber, customer-focused team members.
- Assigned employees to specific duties.
- Reviewed records for accuracy of information and compliance with established procedures.
- Managed scheduling of front-end associates to provide adequate department coverage.
- Balance Automated Teller machines and Teller Cash Dispensers.
- Process 15-20 customer transactions per hour with extreme attention to detail.
- Proficient in using computers and other office equipment.
- Trained new staff members on proper procedures related to financial services operations.
- Interviewed members to determine financial needs and aid in selecting appropriate products and services.
- Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations.
Education
Some College (No Degree) - Buisness
Atlanta Metropolitan State College
Atlanta, GASkills
- POS Systems
- Time Management
- Cash Handling
- Loss Prevention
- Payment Processing
- ID verification
- Inventory & Stocking
- Drawer balancing
Timeline
Customer Service Team Leader
Publix
08.2019 - Current
Financial Services Representative
PNC Bank
01.2015 - 07.2019
Some College (No Degree) - Buisness
Atlanta Metropolitan State College