Tabrea Holts
Memphis,United States
Summary
Adaptable and proactive operations professional with over 6 years of combined experience in customer service and warehouse logistics. Demonstrated leadership in team coordination, process improvement, and cross-functional communication. Known for boosting efficiency, improving customer satisfaction, and driving frontline team performance. Ready to step into a leadership role to support operational goals, staff development, and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Operator Lead
NFI
03.2024 - Current
- Supervised daily operations of a busy warehouse, managing a team of 15 warehouse operators to ensure efficient processes and high productivity levels.
- Coordinated the receipt, storage, and shipment of goods, maintaining inventory accuracy and on-time delivery standards.
- Implemented operational strategies that improved workflow and increased order fulfillment efficiency.
- Trained new staff on safety protocols, warehouse procedures, and the use of equipment, ensuring compliance with all OSHA regulations.
- Managed the schedule for inbound and outbound shipments, optimizing routes and minimizing delays.
- Handled VAS billing, ensuring timely and accurate invoicing for value-added services provided to customers.
- Cross-trained employees in various warehouse functions, including inventory management, parcel sorting, Inbound, Outbound, Shipping and Receiving and tasker duties, improving flexibility and coverage.
- Demonstrated capability for wet chemistry techniques by meeting quality control requirements, laboratory SOP and client specifications.
Assembly Line Worker
Carrier
03.2020 - 11.2023
- Met 100% daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
Material Control Clerk
Amazon
11.2019 - 10.2022
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Promoted a clean work environment by adhering to housekeeping standards, disposing of waste materials properly and keeping work areas free of clutter.
- Supported cost-saving initiatives by identifying opportunities for consolidating material purchases or negotiating better pricing with suppliers.
- Optimized supply chain efficiency by collaborating with cross-functional teams on procurement strategies and forecasting requirements.
- Addressed backorders proactively, communicating with affected parties promptly to provide updates on expected delivery timelines or suggest alternative solutions when possible.
- Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
Customer Service Representative
Walmart
04.2016 - 10.2019
- andled 60+ customer inquiries daily via phone, email, and chat, consistently maintaining a 95%+ satisfaction rating.
- Resolved complaints with professionalism and empathy, increasing customer retention and reducing repeat complaints by 20%.
- Managed escalated calls, balancing customer concerns with company policies to find satisfactory solutions.
- Trained and mentored 5+ new team members, improving onboarding success and team efficiency.
- Followed up on resolved issues, ensuring long-term satisfaction and adherence to service standardsssisted customers with service inquiries, billing questions, and product troubleshooting.
Education
No Degree - Nursing
Baptist Health Sciences University
Memphis, TN01-2027
Associate of Applied Science - Nursing
Southwest Tennessee Community College
Memphis, TN12-2022
High School Diploma -
Trezevant High School
Memphis, TN05-2016
Skills
- Team Leadership & Shift Coordination
- Order Fulfillment & Inventory Control
- Customer Experience Management
- Process Streamlining & SOP Compliance
- Safety & Quality Assurance
- Conflict Resolution & Staff Coaching
- Cross-Functional Collaboration
- KPI Monitoring & Performance Tracking
- Communication & Task Delegation
- Customer Order Fulfillment
- Data Entry & Reporting
Accomplishments
- Enhanced Productivity: Streamlined warehouse operations, reducing downtime and increasing overall team output.
- Inventory Accuracy: Led initiatives that improved inventory management systems, significantly reducing stock discrepancies.
- VAS Billing: Successfully implemented efficient billing processes for Value Added Services (VAS), ensuring timely and accurate invoicing.
- Cross-Training: Cross-trained staff in multiple warehouse functions (inventory, parcel sorting, tasker roles), improving team flexibility and operational coverage.
- Safety & Compliance: Reduced workplace accidents and ensured adherence to OSHA regulations and internal safety standards.
- Customer Satisfaction: Improved order fulfillment efficiency, leading to faster processing times and enhanced customer satisfaction.
- Leadership: Trained and mentored a team of warehouse operators, improving morale, teamwork, and individual performance.
Certification
- Forklift Certification
- Warehouse Safety Training
- OSHA Certification
- Inventory Management Certification
- VAS Billing Training
- First Aid/CPR
Languages
English
Full Professional
Timeline
Warehouse Operator Lead
NFI
03.2024 - Current
Assembly Line Worker
Carrier
03.2020 - 11.2023
Material Control Clerk
Amazon
11.2019 - 10.2022
Customer Service Representative
Walmart
04.2016 - 10.2019
No Degree - Nursing
Baptist Health Sciences University
Associate of Applied Science - Nursing
Southwest Tennessee Community College
High School Diploma -
Trezevant High School
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