Tabreeka Dickson
Plano,US
Summary
Demonstrates strong problem resolution and active listening skills, ensuring seamless customer interactions and fostering a positive work environment. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Eager to obtain additional organizational and critical thinking abilities to contribute to team success while pursuing new opportunities for growth and development.
Overview
2026
2026
years of professional experience
Work History
Customer service representative
Afni Inc
Verizon
04.2025 - Current
- Enhance client satisfaction by maintaining professional, empathetic interactions daily.
- Resolve customer inquiries efficiently, ensuring seamless service and positive feedback.
- Utilize strong communication skills to address and solve client issues promptly.
- Foster a supportive environment, leading to measurable improvements in customer loyalty.
- Maintained professionalism, empathy, and attention to detail in each interaction with a potential customer.
- Assisted customers in understanding policy details and coverage options thoroughly.
- Responded to customer requests for insurance quotes and company information.
- REMOTE
Contact Center Representative
All Web Leads
09.2023 - 01.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Receiving and inspecting returned items, determining their condition (resellable, damaged, or needing refurbishment), and processing them accordingly.
- Used computer systems to track items, match them to customer orders, and update inventory.
- Ensure returned items are properly packaged and labeled for storage or disposal.
- Provided exceptional customer support, ensuring a welcoming environment that fostered customer loyalty and satisfaction.
- REMOTE
Customer service representative
BB contact center
12.2020 - 08.2021
- Used pallet jacks to move items to and from warehouse locations.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Loaded completed orders on pallets
- Enhanced sortation accuracy by implementing systematic checks, leading to noticeable improvements in package handling and delivery timelines.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity
- Verified photo IDs and tickets to allow guests passage.
- Fostered a secure environment by effectively managing access control, ensuring the safety of guests and staff.
Level 2 Unarmed Security
D&L Entertainment Services Inc.
Dallas, TX
2016 - 2017
- Strictly enforced entry/exit protocols, verifying credentials to prevent unauthorized access to restricted areas.
- Assisted in incident reporting and documentation for management review.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Monitored premises for security breaches and suspicious activities.
Education
Texas Woman's University
Denton, TXPsychology
Richland College
Dallas, Texas, TXHigh School Diploma -
Hs
Dallas, TX10.2011
Skills
- Problem Resolution
- Good Work Ethic
- Computer Skills
- Organizational Skills
- Customer Service
- Friendly
- Reliable & Trustworthy
- Microsoft Office
- Critical Thinking
- Active Listening
- Data entry
Timeline
Customer service representative
Afni Inc
04.2025 - Current
Contact Center Representative
All Web Leads
09.2023 - 01.2025
Customer service representative
BB contact center
12.2020 - 08.2021
Level 2 Unarmed Security
D&L Entertainment Services Inc.
2016 - 2017
Texas Woman's University
Psychology
Richland College
High School Diploma -
Hs