Tabre'Sha Ivory
Lancaster,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Mass General Brigham Health Plan
07.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Managed approximately 30 incoming calls,emails and faxes per day from customers.
Claim Processing Specialist
Chase Bank JP Morgan
01.2021 - 06.2023
- Enhanced claim processing efficiency by implementing new software and optimizing workflows.
- Developed comprehensive reporting systems to track key performance indicators for the claims department.
- Implemented effective time management strategies within the team, allowing a higher volume of processed claims without sacrificing quality.
- Contributed to the development of user-friendly online claim submission tools, simplifying procedures for clients while increasing data accuracy.
- Coordinated cross-functional efforts between various departments during large-scale claim investigations.
- Collaborated with other specialists to develop best practices in claim processing, resulting in a more consistent approach across the organization.
- Stayed current on industry trends and regulatory changes, informing team members about relevant updates that could impact their work processes.
Customer Care Representative
Good Days
11.2017 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Pharmacy Care Representative
McKesson
02.2015 - 03.2016
- Maintained the highest level of patient confidentiality by diligently adhering to HIPAA regulations and company privacy policies.
- Supported a positive pharmacy environment by maintaining clean, organized workspaces and adhering to strict safety protocols.
- Enhanced patient satisfaction by providing personalized pharmacy care and addressing individual needs.
- Played an essential role in emergency situations by quickly identifying life-saving medications needed for urgent patient care.
- Proactively identified areas for improvement within the pharmacy workflow process, resulting in increased overall effectiveness.
- Educated patients on proper medication usage, potential side effects, and drug interactions to promote safe and effective treatment.
- Promoted preventive health measures by administering immunizations according to state guidelines and regulations.
Education
High School Diploma -
Lancaster High School
Lancaster, TX05.2006
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Filing and data archiving
- Word Processing
Timeline
Data Entry Clerk
Mass General Brigham Health Plan
07.2023 - Current
Claim Processing Specialist
Chase Bank JP Morgan
01.2021 - 06.2023
Customer Care Representative
Good Days
11.2017 - 01.2020
Pharmacy Care Representative
McKesson
02.2015 - 03.2016
High School Diploma -
Lancaster High School
Similar Profiles
Glynis J. SamuelGlynis J. Samuel
Marketing Senior Project Manager at MASS GENERAL BRIGHAM HEALTH PLANMarketing Senior Project Manager at MASS GENERAL BRIGHAM HEALTH PLAN
Nicole MansonNicole Manson
Sales Specialist - Existing Business at Mass General Brigham Health PlanSales Specialist - Existing Business at Mass General Brigham Health Plan
Joanne AeedJoanne Aeed
RN Chronic Care Manager at Mass General Brigham/Wentworth Health PartnersRN Chronic Care Manager at Mass General Brigham/Wentworth Health Partners