Tabria Stubbs
clinton township
Summary
Dynamic security professional with extensive experience at GardaWorld Security, excelling in incident reporting and access control. Recognized for enhancing safety through proactive risk assessment and delivering exceptional customer service. Proven ability to manage high-pressure situations with professionalism, ensuring a secure environment for all stakeholders.
Overview
8
8
years of professional experience
Work History
Security Officer
GardaWorld Security
07.2023 - 10.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Advisor
Concentrix
03.2021 - 03.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Customer Service Representative
Dialog Direct
12.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Advance Security
05.2016 - 11.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Thurston High School
Redford, MI06-2013
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Surveillance
- Access control
Timeline
Security Officer
GardaWorld Security
07.2023 - 10.2024
Customer Service Advisor
Concentrix
03.2021 - 03.2023
Customer Service Representative
Dialog Direct
12.2019 - 04.2021
Security Officer
Advance Security
05.2016 - 11.2019
High School Diploma -
Thurston High School
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