Ta'Briana Horde
Anna,TX
Summary
Experienced with providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork.
Overview
13
13
years of professional experience
Work History
Food Delivery Driver
Uber Eats
09.2021 - 11.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Service Representative
Lowes Call Center
07.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Patient Care Technician
IU Health University Hospital
04.2019 - 07.2020
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws and delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Childcare Assistant Teacher
Giggles and Wiggles Childcare
05.2011 - 04.2019
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Communicated regularly with parents about daily activities and behaviors.
Certified Nursing Assistant
Brightstar Healthcare Agency
08.2012 - 02.2015
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Bachelor of Arts - Criminal Justice
Indiana State University
Terre Haute, IN05-2016
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Patient communication
Timeline
Food Delivery Driver
Uber Eats
09.2021 - 11.2023
Customer Service Representative
Lowes Call Center
07.2020 - 09.2021
Patient Care Technician
IU Health University Hospital
04.2019 - 07.2020
Certified Nursing Assistant
Brightstar Healthcare Agency
08.2012 - 02.2015
Childcare Assistant Teacher
Giggles and Wiggles Childcare
05.2011 - 04.2019
Bachelor of Arts - Criminal Justice
Indiana State University
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