Tabris Dulcio
Miramar,FL
Summary
Certified Pharmacy Technician that possesses strong initiative and a great work ethic, along with the drive to exceed expectations of the company. Has experience working in a fast-paced and deadline-driven environments, where goals are always accomplished and teamwork is promoted within the group. Team player that is able to work well in a collaborative atmosphere and develop productive working relationships. Innovative individual that has experience initiating new processes and promoting initiatives that are innovative. Effective decision-maker with the ability to accept constructive criticism and improve.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Miramar, FL
10.2024 - Current
- Prepared and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with pharmacists to verify medication orders and ensure patient safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Customer Service Representative/Manager
Domino's Pizza
Fort Lauderdale, FL
01.2019 - 10.2024
- Managed daily operations ensuring high-quality customer service standards were met consistently.
- Trained and mentored new team members on company policies and customer interaction techniques.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Implemented process improvements that streamlined order management and reduced delivery times.
- Monitored staff performance, providing feedback to promote accountability and skill development.
- Coordinated with kitchen staff to ensure timely meal preparation during peak hours.
- Analyzed customer feedback to identify trends and improve service offerings accordingly.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
Volunteer
American Breast Cancer Society
Fort Lauderdale, FL
01.2017 - 01.2019
- Assisted in organizing community outreach events to raise awareness for breast cancer prevention.
- Collaborated with team members to distribute educational materials about breast cancer.
- Helped coordinate logistics for health screenings and informational workshops within the community.
- Engaged volunteers through social media campaigns to increase participation in events and activities.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Associate of Science - Pharmaceutical Sciences
Broward College
Fort Lauderdale, FL05.2025
High School Diploma -
Boyd H Anderson
Fort Lauderdale, FL06.2021
Skills
Problem-solving skills
Customer service & Communication skills
Data entry & Technical skills
Team collaboration
Innovative Brainstormer
Adaptability skills
Time management skills
Continuous learning abilities
Certification
Certified Pharmacy technician
Timeline
Certified Pharmacy Technician
Walgreens
10.2024 - Current
Customer Service Representative/Manager
Domino's Pizza
01.2019 - 10.2024
Volunteer
American Breast Cancer Society
01.2017 - 01.2019
Associate of Science - Pharmaceutical Sciences
Broward College
High School Diploma -
Boyd H Anderson