Tachika Wilder
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
Advance Nurse Associates
Greenville, SC
04.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Spectrum
Simpsonville, SC
10.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Comfort Keepers
Florence, SC
03.2015 - 11.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Heritage Home Healthcare
Florence, SC
05.2012 - 03.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Service Representative
SYKES Kingstree
Kingstree, SC
09.2010 - 07.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science -
Benedict College
Columbia, SC05.2010
High School Diploma -
East Clarendon High School
Turbeville, SC05.2006
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
Timeline
Certified Nursing Assistant
Advance Nurse Associates
04.2022 - Current
Customer Service Representative
Spectrum
10.2020 - 06.2023
Certified Nursing Assistant
Comfort Keepers
03.2015 - 11.2020
Certified Nursing Assistant
Heritage Home Healthcare
05.2012 - 03.2015
Customer Service Representative
SYKES Kingstree
09.2010 - 07.2012
Bachelor of Science -
Benedict College
High School Diploma -
East Clarendon High School