Tacoria Monday
Eatonton,GA
Summary
Blends advanced organizational, technical and business expertise to enhance workflows.Dedicated customer service professional with years of experience in a fast-paced environment seeking a stimulating position in both a growth and goal-oriented management or medical setting that will allow me to utilize and acquire new skills to further my career and align within a company’s mission and vision statement. I have handled a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction while adapting to fast changing environments. Demonstrated a strong ability to build
customer rapport and provide effective rebuttals for objections while executing a proven track-record of consistently meeting performance metrics.
Overview
15
15
years of professional experience
Work History
Office Manager
Maurice's Towing
Rutledge, Georgia
04.2017 - 05.2024
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Provided training to new hires on office policies and procedures.
- Developed effective communication strategies between departments within the organization.
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Client Support Specialist
H&R Block
Eatonton, GA
01.2009 - 05.2016
- Responsible for conducting orientation and training for new employees ensuring top performance of office staff by
providing them adequate coaching and guidance. - Verified accuracy and completeness of data entry into the database system.
- Identified discrepancies between source documents and entered data.
- Remain updated on technical and professional knowledge by
attending educational workshops, joining professional associations, building networks with fellow professionals, and
reviewing industry publications. - Ensuring office financial objectives are met by preparing annual budgets for the
office, planning the expenditures, and analyzing variances. Achieved a 98% rate through effective issue resolution
and proactive communication and reduced average claim processing time by 20% by implementation of streamlined
workflows. - Used quality assurance and operational data to ensure accuracy of customer scripts and proper
escalation of issues to department supervisor.
Patient Care Technician
Primecare Home Care Services
Milledgeville, GA
11.2013 - 12.2015
- Provided direct patient care and assistance to healthcare team members.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Provided care for patients in a timely manner in both clinical and virtual for Telehealth while properly documenting in
EMR and creating orders as needed. - Confidently handling various types of client/family inquiries while engaging and
building a consultative relationship. Conducted daily rounds and monitored vital signs, contributing to a 30%
reduction in emergency incidents while documenting customer correspondence in CRM to track requests, problems,
and solutions.
Education
Associate of Science - Emergency Management
Central Georgia Technical College
Macon, GA05-2016
High School Diploma -
Putnam County High School
Eatonton, GA05-2006
Skills
- Microsoft office
- Epic
- 60 WPM
- Allscripts
- POS Systems
- HIPPA
- Clerical Support
- Medical Term
- QuickBooks
- CRM
- Citrix
- Salesforce
References
References available upon request.
Timeline
Office Manager
Maurice's Towing
04.2017 - 05.2024
Patient Care Technician
Primecare Home Care Services
11.2013 - 12.2015
Client Support Specialist
H&R Block
01.2009 - 05.2016
Associate of Science - Emergency Management
Central Georgia Technical College
High School Diploma -
Putnam County High School
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